Hannah Factor
Frostproof
Summary
Professional with solid experience in claims management, ready to drive effective solutions and results. Strong analytical skills, adept at problem-solving, and thorough in documentation. Known for fostering team collaboration and adapting to changing needs, ensuring reliability and consistent performance. Proficient in negotiation, investigation, and customer service.
Overview
9
9
years of professional experience
Work History
INJURY RESOLUTION CLAIM SPECIALIST
State Farm
03.2022 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
Customer Service Representative
Agero / The Results Companies
08.2018 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
SERVER
Frostbite Ice Cream & More
12.2015 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Supervision And Management
SOUTH FLORIDA STATE COLLEGE
Avon Park12-2023
Skills
- Critical thinking
- Decision-making
- Active listening
- Paperwork processing
- Documentation skills
- Patient rapport
LICENSURE
Florida Adjuster License: LA, KY, NM, RI, TX
Timeline
INJURY RESOLUTION CLAIM SPECIALIST
State Farm
03.2022 - Current
Customer Service Representative
Agero / The Results Companies
08.2018 - 03.2022
SERVER
Frostbite Ice Cream & More
12.2015 - 08.2018
Bachelor of Science - Supervision And Management
SOUTH FLORIDA STATE COLLEGE
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