HANNAH FERGUSON PEARL
Bordentown,NJ
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Accuracy-focused when inputting data into correct documents.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Operations Specialist II
Cox Automotive
Bordentown
03.2025 - Current
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Build positive relationships with assigned clients and maintains direct communication with each department
- Coordinate's sale vehicle run processes
Inventory Control Coordinator
Manheim
Bordentown, NJ
05.2024 - 03.2025
- Led bi-weekly inventory audits, ensuring compliance with company standards
- Generated detailed reports on inventory levels, stock-ins, and inventory loss
- Analyzed inventory data and trends to identify root causes of tracker loss and recommend solutions
- Tracked and monitored inventory movements to ensure accuracy and integrity of inventory data
- Responsible for continuous improvement efforts relating to safety and efficient movement of vehicles in and out of their assigned zone area
Vehicle Check In
Manheim
Bordentown, NJ
11.2023 - 05.2024
- Consistently achieved accuracy in vehicle check-ins, ensuring seamless processing
- Utilized advanced software tools to track and update vehicle information promptly
- Input accurate vehicle information into the AS400 computer using a handheld computer for data entry for each vehicle received at the Auction
- Direct transporters to proper car drop zone
- Report transport damage as needed
- Developed customer service plans to ensure customer satisfaction
ASSISTANT
Salon Azzurro
Rocky Hill, NJ
08.2022 - 11.2023
- Greeted guests in with friendliness and professionalism
- Answered telephone calls to provide information and schedule new appointments
- Processed payments, entering sales in register for prompt customer service
- Updated client records and maintained client confidentiality
- Increased client satisfaction by providing excellent customer service
ASSISTANT
Pixie Salon
Pennington, NJ
01.2022 - 08.2022
- Acknowledged, interacted and built relationships with clients to stimulate loyalty
- Connected and engaged with customers to understand styling needs
- Embraced fashion and understood market trends to articulate in client interactions
- Fostered inclusive environment to make customers feel welcomed
RECEPTIONIST
Casa Aziz
Princeton, NJ
09.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Responded to inquiries from callers seeking information
Education
No Degree - Barbering
Innovate Salon Academy
Ewing, NJ07.2022
High School Diploma -
Bordentown Regional High School
Bordentown, NJ06.2018
Skills
- Verbal and Written Communication
- Product and Service Knowledge
- Sales Expertise
- Exceptional Telephone Etiquette
- Multi-Line Phone Systems
- Time Management
- Email Correspondence
- Effective Workflow Management
- Inventory and Stock Management
Certification
Licensed Barber, 2022
Timeline
Account Operations Specialist II
Cox Automotive
03.2025 - Current
Inventory Control Coordinator
Manheim
05.2024 - 03.2025
Vehicle Check In
Manheim
11.2023 - 05.2024
ASSISTANT
Salon Azzurro
08.2022 - 11.2023
ASSISTANT
Pixie Salon
01.2022 - 08.2022
RECEPTIONIST
Casa Aziz
09.2021 - 12.2021
No Degree - Barbering
Innovate Salon Academy
High School Diploma -
Bordentown Regional High School
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