Jonathan Rhoads
Manheim Auto Auction (Cox Automotive)
Annville,PA
5
Certifications
12
years of professional experience
Account Specialist supporting accurate account records, consistent follow-up, and clear issue resolution across a monitored workflow. Brings reporting, surveillance, and loss prevention habits that translate well to tracking details, confirming information, and keeping service standards consistent. Well suited to roles that require careful review of client information, steady communication, and dependable day-to-day account support.
Work History
Account Operations Specialist II
1 Year 1 Month- Provide exceptional customer service skills to ensure client satisfaction.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
- Preforms basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
- Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Security Officer
1 Year 10 Months- Monitored entrances and exits to support access control and prevent unauthorized entry.
- Documented incidents clearly and shared timely updates with supervisors and incoming staff.
- Checked visitor credentials and directed guests according to site procedures.
- Responded to alarms and unusual activity using established emergency response procedures.
- Assisted customers and site visitors with directions, check-in questions, and general assistance.
- Followed post orders carefully to maintain consistent security coverage across assigned areas.
- Applied basic first aid and CPR certification knowledge while waiting for emergency responders.
Automotive Service Technician
2 Months- Advised customers on service needs and followed through on requested work with clear, timely communication.
- Performed routine automotive maintenance, replacing fluids and parts as needed to keep vehicles operating properly.
- Worked safely and efficiently while maintaining exceptional care for each customer's vehicle.
Security Officer
10 Months- Check credentials and paperwork carefully to verify each person has authority to be on site.
- Stay alert to surroundings and people on the lot to identify suspicious activity early.
- Document security concerns clearly and communicate issues promptly to support follow-up action.
PCA (Personal Care Assistant)
1 Year 6 Months- Maintained a calm, attentive presence while helping residents complete hygiene tasks safely and respectfully.
- Observed residents for comfort and safety concerns, then communicated changes to support timely care.
- Encouraged participation in group, church, and outdoor activities to support engagement and routine.
Cashier/Customer Service Manager
1 Year 4 Months- Maintained a consistent checkout experience by resolving routine customer issues and keeping lines moving.
- Coordinated break and lunch coverage to support staffing needs across the shift.
- Answered employee and customer questions promptly to support smooth day-to-day operations.
- Promoted to customer service manager and supported team communication during busy store periods.
- Kept cash handling accurate while balancing customer service with daily front-end responsibilities.
Team Member
3 Months- Prepared food items to support quick service and consistent quality throughout each shift.
- Maintained a clean, safe work area to support health standards and smooth daily operations.
- Provided fast, courteous customer service while responding to guest needs during high-volume periods.
Beverage Attendant
2 Months- Mixed beverages accurately and maintained consistent service during busy shifts.
- Delivered courteous guest service while responding promptly to drink requests.
- Kept the service area organized and restocked supplies to support smooth operations.
Picker/Packer
1 Month- Inspected product moving along the conveyor and removed mispicked items before they reached packing.
- Placed product in the correct area according to packing instructions and line requirements.
- Maintained a steady pace during busy shifts while supporting accurate order fulfillment.
- Reported packing inconsistencies promptly to keep inventory and shipment records aligned.
- Followed safe handling practices while working around moving conveyor equipment.
Cashier
1 Year 8 Months- Maintained a clean, organized store floor to support a safe and welcoming shopping environment.
- Monitored food displays and replenished products to keep shelves fresh and presentable.
- Handled cashier duties while following basic store procedures and maintaining accurate transactions.
Flagger
1 Month- Directed drivers and pedestrians around work areas with clear hand signals and concise verbal instructions.
- Monitored work zones for changing conditions and adjusted traffic flow to reduce risk for everyone on site.
- Relayed safety updates quickly to keep crews aligned on lane changes, pedestrian access, and detours.
Delivery Driver
3 Months- Prepared food in a clean, safe environment while following customer instructions and quality standards.
- Took customer orders accurately and delivered friendly service during in-store interactions.
- Checked each delivery for complete items before leaving the store and completed routes safely and on time.
Cashier
3 Months- Dried vehicles after the wash and completed requested detailing to maintain a clean, polished finish.
- Delivered courteous customer service and responded promptly to requests for additional detailing.
- Handled each vehicle carefully to reduce the chance of damage during entry, wash, and exit.
Education
High School Diploma
Skills
Loss prevention
Security
Customer service
CPR certification
First aid certification
Audit support
Asset tracking
Lot inventory management
Microsoft Excel
Microsoft Outlook
Microsoft Word
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Account Operations Specialist II
Manheim Auto Auction (Cox Automotive)
10.2025 - CurrentRead More
Security Officer
Securitas Security Services USA
12.2023 - 10.2025Read More
Automotive Service Technician
Walmart
09.2023 - 11.2023Read More
Security Officer
Securitas
10.2022 - 08.2023Read More
PCA (Personal Care Assistant)
Hill Farm
08.2019 - 02.2021Read More
Cashier/Customer Service Manager
Walmart
03.2018 - 07.2019Read More
Team Member
Sheetz
08.2017 - 11.2017Read More
Beverage Attendant
Hershey Entertainment and Resorts
05.2017 - 07.2017Read More
Picker/Packer
Excel
12.2016 - 01.2017Read More
Flagger
Flagger Force
09.2016 - 10.2016Read More
Delivery Driver
Papa John’s
06.2016 - 09.2016Read More
Cashier
Turkey Hill Mini Mart
04.2015 - 12.2016Read More
Cashier
Triangle Car Wash
01.2015 - 04.2015Read More
Annville Cleona High School
High School Diploma
Read More