Hannah Finnestad
Plainfield,IL
Summary
Dynamic and dependable, honed skills in task management and customer support through roles at Sixty-Four Wine Bar and Kitchen, among others. Excelled in upselling, improving customer satisfaction, and training staff, demonstrating a blend of hard and soft skills. Achieved efficient operations and positive team engagement, contributing to enhanced guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Sixty-Four Wine Bar and Kitchen
06.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Capri Sogno
08.2021 - 08.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Loading... Gastrobrunch
01.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Pro Services Cashier
Home Depot
01.2019 - 12.2019
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Improved customer satisfaction by providing efficient and accurate cash-handling services.
- Demonstrated adaptability by handling various cashier roles within the Pro Services department depending on business needs.
- Maintained knowledge of current promotions, policies regarding payment methods, and security practices to provide accurate information to customers.
Server
Olive Garden - Darden Restaurants
08.2017 - 12.2018
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Homeschooled
Minooka05-2018
Skills
- Proficient in Task Management
- Customer Support Expertise
- Consistently Dependable
- Positive Team Engagement
- Effective in Managing Stress
- Friendly Interaction Style
Certification
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Languages
English
Timeline
Bartender
Sixty-Four Wine Bar and Kitchen
06.2023 - 05.2024
Bartender
Capri Sogno
08.2021 - 08.2022
Server
Loading... Gastrobrunch
01.2020 - 12.2020
Pro Services Cashier
Home Depot
01.2019 - 12.2019
Server
Olive Garden - Darden Restaurants
08.2017 - 12.2018
- Food Safety Manager Certification – National Registry of Food Safety Professionals.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
High School Diploma -
Homeschooled
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