Riley Rench
Chicago,IL
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bar Manager
Sixty Four Wine Bar and Kitchen
Naperville, IL
05.2021 - 07.2023
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Interviewed, hired and trained new employees.
- Delegated work to staff, setting priorities and goals.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Created signature beverages to increase revenue and patron loyalty.
Dining Room Manager
Glen Oak Country Club
Glen Ellyn, IL
03.2017 - 07.2020
- Successfully managed the dining room restaurant and wine program with a proven track record of member satisfaction
- Supervised a team of 25
- Established and conveyed shift schedules
- Ensured uncompromised staffing of front-of-house operations, closely monitored food handling practices, and trained new hires in industry best practices
- Managed payroll for the staff within budgetary guidelines
- Executes daily floor plans for special events and the regular dining restaurant
- Carried out wine purchasing, collaborated with wine suppliers and educated servers about wine varieties, wine/food combination, and wine selling strategies
- Helped plan, organize, and execute special events personally ensures the hosts' and guests' needs are met during the event
- Coordinated and directed food and beverage service above standard
- Attended club managers association events and club education sessions.
Server / Bartender
Glen Oak Country Club
Glen Ellyn, IL
01.2011 - 04.2017
- Ensured that the club's restaurant was ready for opening everyday
- Served and bartended at hundreds of club events + private member parties
- Traveled to hospitality expo's to learn more about mixology and enhancing the member experience
Busser
Glen Oak Country Club
Glen Ellyn, IL
01.2008 - 01.2011
- Managed set up / clean-up of banquet events
- Kept track of inventory of restaurant supplies (linens, silverware, glasses)
- Cleared tables to maintain high turnover rate and minimize wait times.
Skills
- Team Leadership
- Hiring and Training
- Collaboration and Teamwork
- Calm and Pleasant Demeanor
- Employee Supervision
- Relationship Building
- Purchasing
Certification
- Basset
- Food Handlers
Timeline
Bar Manager
Sixty Four Wine Bar and Kitchen
05.2021 - 07.2023
Dining Room Manager
Glen Oak Country Club
03.2017 - 07.2020
Server / Bartender
Glen Oak Country Club
01.2011 - 04.2017
Busser
Glen Oak Country Club
01.2008 - 01.2011
Similar Profiles
Ava IwinskiAva Iwinski
Hostess at Sixty Four Wine Bar and KitchenHostess at Sixty Four Wine Bar and Kitchen
Hannah FinnestadHannah Finnestad
Bartender at Sixty-Four Wine Bar and KitchenBartender at Sixty-Four Wine Bar and Kitchen
Addyson SimsAddyson Sims
Barista at The Grove Wine Bar And KitchenBarista at The Grove Wine Bar And Kitchen
Christina MayerChristina Mayer
Patient Access Specialist at Northwestern MedicinePatient Access Specialist at Northwestern Medicine
William JonesWilliam Jones
Videographer at Bright Star Community OutreachVideographer at Bright Star Community Outreach