Hannah Flores
Long Beach,CA
Summary
Detail-oriented undergraduate student with proven skills in problem resolution and effective communication. Experienced in delegating tasks and contributing a positive work environment.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Conference Services Lead
University Housing Services, Cal Poly Pomona
Pomona, CA
09.2024 - Current
- Assist with the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Implement innovative training techniques that reflect the "Become By Doing" way.
- Create estimates and finalize agreements between the University and both affiliated and non-affiliated conference groups.
- Establish and enforce protocols for handling escalated issues, ensuring timely resolution and positive outcomes.
Conference Services Aide
University Housing Services, Cal Poly Pomona
Pomona, CA
04.2024 - 08.2024
- Handled registration processes, maintaining accurate participant records.
- Contributed to a positive work environment by collaborating with colleagues on shared tasks and project goals.
- Demonstrated adaptability by quickly addressing last-minute changes or unforeseen challenges during events to maintain a professional atmosphere.
- Provided on-site support, addressing inquiries from attendees promptly.
Education
Bachelor of Science - Construction Engineering And Management
California Polytechnic State University
Pomona, CA05-2028
High School Diploma -
Cabrillo High School
Long Beach, CA06-2022
Skills
- Event coordination
- Customer service
- Issue resolution
- Organization and time management
- Attention to detail
- Flexible and adaptable
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- First Aid/CPR Certified
- Food Handlers Permit
Timeline
Conference Services Lead
University Housing Services, Cal Poly Pomona
09.2024 - Current
Conference Services Aide
University Housing Services, Cal Poly Pomona
04.2024 - 08.2024
Bachelor of Science - Construction Engineering And Management
California Polytechnic State University
High School Diploma -
Cabrillo High School