Hannah Fowler
Dover,NH
Summary
Knowledgeable sales and management professional with proven track record in leading operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive experience and optimizing performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Stoney Brook Farm Store
05.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise.
- Improved sales daily, leading to a 56% increase in profit compared to the previous year.
- Creatively produced new marketing strategies to increase traffic.
Business Manager
Exeter Subaru
02.2018 - 03.2024
- Consistently met or exceeded sales goals monthly.
- Retained highest CSI scores each quarter.
- Providing the customer a low pressure-informative product presentation.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by providing a positive work environment and providing effective leadership.
- Streamlined business processes by implementing new project management tools and techniques.
- Developed strategic partnerships with financial institutions, leading to significant growth opportunities for the company and quality options for the customer.
- Ensured compliance with local, state, and federal regulations.
- Timely filing of all required documents, mitigating potential penalties or fines.
- Independently completed 40-80 deals a month.
Product Specialist
Exeter Subaru
02.2018 - 02.2020
- Consistently exceeded sales goals while achieving top CSI scores.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed strong customer relationships, resulting in repeat business and referrals.
Assistant Manager
Barbour
12.2015 - 01.2018
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Barbour
09.2015 - 12.2015
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high levels of product knowledge.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Automotive Finance and Insurance
- Strong Negotiation Skills
- Goal-oriented Mindset
- Reliability
- Client Relationship Building
- Sales Techniques
- Communication Skills
- Team Building
- Problem-solving Abilities
Timeline
Store Manager
Stoney Brook Farm Store
05.2024 - Current
Product Specialist
Exeter Subaru
02.2018 - 02.2020
Business Manager
Exeter Subaru
02.2018 - 03.2024
Assistant Manager
Barbour
12.2015 - 01.2018
Sales Associate
Barbour
09.2015 - 12.2015
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