Hannah Franco
Corpus Christi
Summary
Dynamic professional with extensive experience in cash handling and customer service. Demonstrated ability to train employees and improve operational efficiency. Expertise in managing transactions accurately and building strong customer relationships to enhance satisfaction and loyalty. Focused on achieving results through effective communication and collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Tannins Wine Bar and Grill
Corpus Christi
07.2024 - Current
- Engaged customers in conversation to foster relationships and enhance service.
- Maintained a clean and organized workspace throughout shifts.
- Completed all manager requests following established guidelines.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted guests with friendliness and professionalism.
- Processed payments accurately while adhering to cash handling policies and procedures.
- Supervised cash handling processes including counting money at the beginning and end of shift.
- Trained new employees on product knowledge, customer service, cash handling, and other operational procedures.
- Kept register totals correct with accurate handling of cash, check, and card orders.
General Manager
The Roughian LLC
Corpus Christi
01.2024 - 12.2024
- Processed customer transactions via phone and email.
- Managed and resolved customer complaints and/or issues.
- Managed and motivated eight employees to meet goals and deliver high-quality service.
- Analyzed and improved areas for better overall customer satisfaction.
- Promoted all services and products that were offered.
- Counted and balanced cash drawers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate, provided change, and issued receipts.
Server/Bartender
The Roughian LLC
Corpus Christi
05.2019 - 12.2023
- Started this journey lifting and hauling tables, chairs, dishes, groceries to various homes.
- Provided excellent care and quality food to clients that allowed us to use their homes for dinners.
- Created products to be sold at local farmers markets to increase profits for the business.
Cashier
My Favorite Muffin®
Corpus Christi
01.2023 - 07.2023
- Take and fulfill orders by cooking food items, assembling meals, and making beverages.
- Ensured the cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Answered phone calls to assist customers with questions and orders.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Diploma -
Tuloso Midway High School
Corpus Christi, TX01.2016
Some College (No Degree) - Nursing
Del Mar College
Corpus Christi, TXSkills
- Cash handling and point-of-sale systems
- Customer service excellence
- Inventory management
- Employee training and development
- Clear communication skills
Languages
English
Certification
- Food Handlers Permit
- TABC Bartender License
Timeline
Bartender
Tannins Wine Bar and Grill
07.2024 - Current
General Manager
The Roughian LLC
01.2024 - 12.2024
Cashier
My Favorite Muffin®
01.2023 - 07.2023
Server/Bartender
The Roughian LLC
05.2019 - 12.2023
Diploma -
Tuloso Midway High School
Some College (No Degree) - Nursing
Del Mar College
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