Hannah Fritter
Porter
Summary
Dynamic lending supervisor with a proven track record in enhancing team and management motivation and accountability. Expertise in coaching and training development has resulted in measurable improvements in staff performance and customer satisfaction. Skilled in streamlining and automating processes to minimize manual intervention, enabling team members to concentrate on high-priority tasks.
Overview
12
12
years of professional experience
Work History
Contact Center Representative - Lending Supervisor
Service Credit Union
Rochester
04.2014 - 05.2026
- Guided team members in compliance with lending regulations and policies.
- Implemented process improvements to streamline workflows in loan processing, enhancing operational efficiency.
- Conducted one-on-one meetings to evaluate employee performance, resolve issues, and provide targeted coaching.
- Developed and implemented effective training programs for new staff members.
- Consolidated training resources available in multiple programs and created tracking resource. Used this resource to develop individualized training plans.
- Automated monthly employee reports to enhance direction for managers and employees, fostering accountability.
- Prepared detailed reports outlining current portfolio performance and recommended changes or adjustments as needed.
- Streamlined check and package tracking to increase accountability and reduce manual intervention.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Oyster River High School
Durham, NH06-2013
Skills
- Data exports and analysis
- SQL database management
- Microsoft Excel and Access
- Python programming
- Visual Basic
- Analytical thinking
- Project management
- Team leadership and motivation
- Coaching and training development
- Accountability and performance evaluation
- Difficult conversations and conflict resolution
Languages
Japanese
Limited
Affiliations
- Developing Application for Wardrobe Management
- Training for Excel Competitions
- Daily Japanese Lessons
Timeline
Contact Center Representative - Lending Supervisor
Service Credit Union
04.2014 - 05.2026
High School Diploma -
Oyster River High School