HANNAH FROST
Port Saint John,FL
Summary
Hardworking, highly motivated worker eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Steward Medical Group
Melbourne, FL
02.2024 - Current
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained strict confidentiality when dealing with sensitive information.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Scheduled appointments and managed patient records using electronic health record software.
- Verified demographics and insurance information to register patients in computer system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Receptionist
BREVARD NEUROLOGY ASSOCIATES
Rockledge, FL
05.2021 - 10.2023
- Managed daily operations of the front office, including filing charts, preparing reports, and organizing documents.
- Answered multi-line telephone system in a professional manner, while providing timely responses to callers' inquiries.
- Verified patient eligibility for services by calling insurance companies or obtaining online authorization prior to appointment. Greeted and registered patients, verified insurance information, and collected co-payments.
- Resolved any outstanding balance issues between payers and providers promptly and effectively.
- Provided excellent customer service by answering phones, responding to emails, scheduling appointments, addressing patient inquiries, and concerns.
- Answered phones promptly and directed calls appropriately.
- Organized and filed patient medical records. Used basic knowledge of medical terminology in daily office tasks.
Transportation CSR
AVO
Cocoa, FL
01.2021 - 04.2021
- Performed data entry tasks related to passenger information and travel itineraries.
- Managed multiple projects simultaneously, while meeting established deadlines.
- Provided exceptional customer service to ensure a positive experience for passengers utilizing transportation services.
- Responded promptly and professionally to customer inquiries via phone or email.
- Resolved conflicts between drivers or other personnel related to scheduling issues or route discrepancies.
Education
High School Diploma -
Space Coast High School
Florida05.2019
Skills
- Critical Thinking
- Operational Requirements
- HIPAA Guidelines
- Call Transfers
- Medical Records Management
- Front Desk Operations
- Medical Front Office Receptionist
- Insurance Verification
Certification
- Microsoft Word
- Microsoft Powerpoint
Timeline
Patient Service Specialist
Steward Medical Group
02.2024 - Current
Receptionist
BREVARD NEUROLOGY ASSOCIATES
05.2021 - 10.2023
Transportation CSR
AVO
01.2021 - 04.2021
High School Diploma -
Space Coast High School
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