Hannah Gage
Chicago,IL
Summary
I have worked in customer service for over 7 years and am great with customers and peers alike. Though I am leader by nature, I love working with others. I'm eager to learn as much as I possibly can from any position. I am a results-driven professional focused on delivering exceptional support for varying customer needs through my strong background in communication and innovative problem-solving.
Overview
9
9
years of professional experience
Work History
Research and Development Assistant
Happy Ending Cocktail Co.
2024.05 - Current
- Attended meetings of tastings of product and helped development final product flavor
- Completed market research on canned cocktail market and competitors
- Worked closely to help determine appealing packaging and labeling
Marketing Intern
Big Brothers Big Sisters Chicago
2023.06 - 2023.08
- Worked closely with the Marketing&Communications Manager to create summer blogs; Published author
- Updated portions of website through basic html coding
- Helped with media campaign for corporate partners, created recruitment flyers and posters on Canva, and coordinated summer social media posting schedule
- Researched interesting and relevant content to capture interest and improve site traffic
Summer Intern
RT Specialty
2022.06 - 2022.08
- Analyzed acquisition strategies, emphasis on tangential expansion
- Learned about Underwriting, Wholesale Brokerage, and Binding Authority services offered by RT Specialty
- Presented to EmergIn Risk assessment of necessary products required for cyber security within banking world.
- Explored new technologies and approaches to streamline processes
Lakefront Manager
Gage Marine
2019.05 - 2021.09
- Managed 40 customer service employees throughout summer months
- Oversaw 70+ launch and pull time slots a day
- Helped Increase tips by over 75% from summer 2020 to summer 2021
- Experienced in managing customer relations; ranging from daily sales, to maintenance and upkeep of customer boats
- Aided in marketing campaigns for the various businesses via content creation and social media posts.
Concierge
Gage Marine
2015.05 - 2018.09
- Assisted in docking, gassing, and securing boats arriving to the pier
- Head of boat club and oversaw weekly deep cleanse of boats.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
Education
BA in Political Science - Political Science And Economics
Marquette University
Milwaukee, WI05.2024
BA in Political Science -
Colorado College
Colorado Springs, CO05.2021
High School Diploma -
Badger High School
Lake Geneva06.2019
Skills
- Leadership: Three year captain of ski team; First female lakefront manger at Gage Marine
- Customer Relations: Worked in various roles in customer service for over seven years
- Marketing: specifically through social media and digital forums, as well as image editing and creative writing
- In-Depth Research: Deep-dive into specialty lines and reinsurance, as well as parsing through current canned cocktail market for research and development
Timeline
Research and Development Assistant
Happy Ending Cocktail Co.
2024.05 - Current
Marketing Intern
Big Brothers Big Sisters Chicago
2023.06 - 2023.08
Summer Intern
RT Specialty
2022.06 - 2022.08
Lakefront Manager
Gage Marine
2019.05 - 2021.09
Concierge
Gage Marine
2015.05 - 2018.09
BA in Political Science - Political Science And Economics
Marquette University
BA in Political Science -
Colorado College
High School Diploma -
Badger High School
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