HANNAH GANSER
Morris,IL
Summary
Smooth and professional appointment clerk highly trained in managing and distributing physical and digital information. Able to respond quickly and manage requests independently to quickly assist with any need. Detail-oriented and skilled administrative professional able to keep reception areas clean, neat and presentable. Offering excellent clerical, time management and multitasking abilities developed over 4 years of related experience.
Resourceful Shop Administrator known for high productivity and efficient task completion. Specialize in inventory management, customer service protocols, and workflow optimization.
Skilled Rental Representative with background in customer service and property management. Possess strong communication skills, familiarity with rental agreements, and ability to handle client complaints effectively. Demonstrated success in maintaining high levels of customer satisfaction and accomplishing business growth by forging strong relationships with clients through professionalism and understanding needs.
Overview
6
6
years of professional experience
Work History
Shop Administrator
AIM Transportation Solutions
Romeoville, Illinois
01.2023 - 04.2024
- Responded to customer inquiries in a timely manner.
- Managed the ordering process for new products and supplies needed for the shop.
- Generated sale invoices for customers' orders accurately.
- Assisted customers with product selection based on their needs and preferences.
- Processed payments for purchases using the point-of-sale system.
- Tracked shipments from suppliers, vendors and distributors.
- Participated in training sessions as required by management team.
- Resolved any issues that may arise in the shop promptly and efficiently.
- Updated internal systems with data entry when necessary.
- Ensured customer satisfaction by providing excellent service.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Rental Representative
AIM Transportation Solutions
Romeoville, Illinois
01.2023 - 04.2024
- Handled paperwork related to insurance claims when necessary.
- Kept up-to-date with changes in rental policies and procedures.
- Greeted customers, answered questions about rental services and vehicles.
- Updated pricing information within computer system accurately and efficiently.
- Assisted customers in selecting the best vehicle for their needs based on size, features and price.
- Managed inventory of available cars and trucks at the rental office.
- Maintained cleanliness of interior and exterior of fleet vehicles including fueling and washing as needed.
Appointment Clerk
World Class Distribution
Minooka, IL
04.2018 - 02.2020
- Build schedules for all receiving departments using excel, Schedule all incoming product using the portal, Open all consignments using gold, Interact with vendors and buyers via email and phone in a timely manner, respond to over 100 emails per day, send out daily EOD reports and container log
Education
High School Diploma -
Coal City High School
Coal City, IL05.2016
Skills
- Managing and distributing physical and digital information
- Respond quickly and manage requests independently
- Highly organized and efficient
- Analytical approach to solving file management problems
- Coordinate documents, digital files and correspondence
- Clerical, time management and multitasking abilities
- Update logs and reports
- Reporting and documenting
- Answer telephone calls
- Organization and recordkeeping
- Balance program schedule
- Vendor Relationship Management
- Report Preparation
- Schedule Preparation
- POS System Operation
- Personnel Management
- Visual Inspection
- Problem-Solving
- Time Management
- Attention to Detail
- Written Communication
- Word Processing
- Data Entry and Analysis
- Work Area Inspection
- Documentation Management
- Property Inspection
- Reservations
- Contract Management
- Rental Transactions
- Customer Service
Timeline
Shop Administrator
AIM Transportation Solutions
01.2023 - 04.2024
Rental Representative
AIM Transportation Solutions
01.2023 - 04.2024
Appointment Clerk
World Class Distribution
04.2018 - 02.2020
High School Diploma -
Coal City High School