Dedicated and hardworking customer service professional with extensive experience as a barista and in retail and food preparation. Known for exceptional interpersonal skills, calmness under pressure, and a strong passion for delivering outstanding service. Proven ability to manage multiple responsibilities while maintaining high-quality performance, including successfully balancing two jobs during college. Ambitious and desiring to excell at work with experience supporting small businesses with a goal to own and operate a coffee shop one day. A reliable team player who thrives in fast-paced environments and values building positive customer relationships.
Hi, I’m
Hannah Gerasimof
Hospitality
Wilmington,US
Summary
Overview
5
years of professional experience
Work History
Stacey Needham
Barista
01.2025 - Current
Job overview
- Cleaned counters, machines, utensils.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting regulars and having positive interactions between myself and customers.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Came up with new specials to promote every week.
- Created beautiful latte art to encourage positive interactions and lasting memories.
Catrin and Bill Lovett
Inua Retail Worker
05.2024 - Current
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Assisted in training new employees on store information and procedures, contributing to a cohesive team environment.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Assisted customers with selecting artwork and jewelry, ensuring safe packaging.
- Shared information on the history of the artwork created by the Alaskan Natives.
- Informed customers of the history of the different Alaskan Inuit groups and the story behind their artwork.
Old Main Cafe (Campus Coffee Shop)
Barista
08.2024 - 12.2024
Job overview
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Dayna Demeter
WIld Edge Espresso
05.2023 - 09.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
College in Pensacola
Common Ground Cafe
09.2022 - 11.2022
Job overview
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
Lance and Rachel Prouse
Barista/Kithcen Prep
01.2022 - 05.2022
Job overview
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Prepared sandwiches and breakfast food options consistently and to excellent standards.
- I made burrito's, paninis, salads, sandwiches, biscuits, prepping for food orders throughout the day.
Ethan Smith
Barista
05.2021 - 10.2021
Job overview
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
Andrew Umberger
Starbucks Barista
04.2020 - 05.2021
Job overview
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Maranatha Baptist University Watertown, WI
Bachelor of Arts from Social Studies Education
05.2001
University Overview
- Deans List [Sophomore Year and First Semester
- Deans List [Sophomore Year and Second Semester]
- Dean's List [Junior Year and First Semester]
- Presidents List [Junior year Second Semester]
- Extracurricular Activities: Society Group Media Manager
- Volleyball College Athlete
- 3.3 GPA
Skills
Latte Art: Skilled in creating visually appealing and professional latte designs
Timeline
Barista
Stacey Needham
01.2025 - Current
Barista
Old Main Cafe (Campus Coffee Shop)
08.2024 - 12.2024
Inua Retail Worker
Catrin and Bill Lovett
05.2024 - Current
WIld Edge Espresso
Dayna Demeter
05.2023 - 09.2023
Common Ground Cafe
College in Pensacola
09.2022 - 11.2022
Barista/Kithcen Prep
Lance and Rachel Prouse
01.2022 - 05.2022
Barista
Ethan Smith
05.2021 - 10.2021
Starbucks Barista
Andrew Umberger
04.2020 - 05.2021
Maranatha Baptist University
Bachelor of Arts from Social Studies Education
05.2001
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