Marina Imtiaz
Wilmington,MA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Communicates well, with the goal of satisfactory customer service. Strives and succeeds in working with coworkers to effectively get the job done.
Overview
5
5
years of professional experience
Work History
Barista
Dunkin' Donuts
Woburn, Massachusetts
06.2022 - Current
- Prepared and served a variety of coffee beverages and food items.
- Maintained cleanliness and organization of the work area and equipment.
- Provided excellent customer service to enhance guest experience.
- Assisted in training new baristas on beverage preparation techniques.
- Managed inventory levels and restocked supplies as needed.
- Collaborated with team to ensure efficient workflow during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
Cashier
Market Basket
Woburn, Massachusetts
01.2021 - 02.2022
- Processed customer transactions efficiently and accurately at busy retail location.
- Assisted customers with product inquiries and provided helpful recommendations.
- Managed cash drawer, ensuring accurate cash handling and reporting.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Education
High School Diploma -
Wilmington High School
Wilmington, MA06-2025
Skills
- Customer service
- Team collaboration
- Cash handling
- Inventory management
- Verbal and written communication
- Effective communication
- Multitasking and organization
- Decision-making
- Performance improvement
- Speedy and efficient
- Solid problem solver
- Hospitality and accommodation
- Calm demeanor
- Clear communication
- Professional demeanor
- Active listener
Accomplishments
- Single- handedly raised money for an animal shelter ( Kitty Connection in Malden), through donation boxes & a bake sale.
- Communicated with staff and worked with team members to create a mural raising awareness for diversity at Winchester high school.
Timeline
Barista
Dunkin' Donuts
06.2022 - Current
Cashier
Market Basket
01.2021 - 02.2022
High School Diploma -
Wilmington High School
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