Hannah Gerberding
Brooklyn Park,MN
Summary
Dynamic food runner with a strong work ethic and exceptional customer service skills, honed at Craft & Crew. Recognized for improving guest satisfaction through efficient order delivery and effective teamwork. Adept at managing high-pressure situations while maintaining restaurant etiquette and safe food handling practices. Committed to enhancing service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Food Runner
Craft & Crew
Minneapolis, MN
08.2022 - Current
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to maintain efficient service flow.
- Assisted in setting up dining areas for special events and large parties.
- Maintained cleanliness and organization of service areas throughout shifts.
- Monitored food presentation standards to uphold restaurant quality expectations.
- Communicated effectively with servers to confirm orders and modifications.
- Adapted quickly to changing priorities during peak service hours.
Food Runner
Top Golf
Minneapolis, MN
03.2020 - 05.2022
- Supported training of new team members on service protocols and menu items.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Education
High School Diploma -
Champlin Park
Champlin, MN05.2021
Skills
Quick learner
Teamwork and collaboration
Strong work ethic
Time management
Strong teamwork
Customer service
Problem-solving
Restaurant etiquette
Safe food handling
Languages
English
Native or Bilingual
Timeline
Food Runner
Craft & Crew
08.2022 - Current
Food Runner
Top Golf
03.2020 - 05.2022
High School Diploma -
Champlin Park