Hannah Gilbreath
Columbia,MO
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Arris Pizza. Proven ability to enhance guest engagement through suggestive selling and efficient point-of-sale operations, resulting in increased customer satisfaction and repeat business. Adept at multitasking in high-volume environments while maintaining cleanliness and order accuracy.
Overview
16
16
years of professional experience
Work History
Server/bartender
Arris Pizza Jefferson City
Jefferson City, MO
11.2025 - 03.2026
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Memorized menu items and daily specials to effectively assist customers with their selections.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed customer transactions efficiently using point-of-sale system, enhancing checkout speed.
- Assisted in training new servers on established protocols and service techniques.
- Recommended upsell options to enhance guest experience while increasing check averages.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Pet and Grocery Specialist, Cashier
Menards
Jefferson City, MO
03.2010 - 06.2010
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Collaborated with team members to ensure timely execution of store promotions.
- Trained new staff on product knowledge and customer service best practices.
- Supervised cashier team, ensuring compliance with store policies and operational procedures.
- Trained new cashiers on customer service techniques and transaction processing systems.
- Monitored cash register operations for accuracy, resolving discrepancies promptly.
- Implemented improvements in checkout processes to enhance customer experience and reduce wait times.
- Provided leadership and mentorship to team members, fostering a collaborative work environment.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
Business Manager
Columbia Urgent Care
Columbia, MO
01.2024 - 05.2024
- Managed daily operations ensuring efficient patient flow and high-quality service delivery.
- Oversaw staff scheduling, optimizing coverage to meet patient demand and enhance team performance.
- Implemented process improvements, reducing wait times and increasing patient satisfaction ratings.
- Developed training programs for new hires, fostering a knowledgeable and effective care team.
- Collaborated with clinical staff to streamline communication and improve patient care protocols.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
In-Home Nanny
Jonathan Morris
Columbia, MO
01.2024 - 05.2024
- Provided nurturing care to children, fostering a safe and engaging environment.
- Assisted with homework and educational activities, promoting learning and skill development.
- Coordinated daily schedules, ensuring timely meals, naps, and recreational activities.
- Developed and implemented age-appropriate play activities to stimulate creativity and curiosity.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
- Involved children in caring for household pets and chores.
Business Owner
HMG Appliance Sales Llc
Jefferson City, MO
12.2019 - 05.2022
- Fixed and sold household appliances and other household items such as doors and windows
- Developed and implemented sales strategies to increase customer engagement.
- Managed daily operations, ensuring efficient workflow and inventory management.
- Fostered relationships with suppliers to enhance product offerings and pricing.
- Trained staff on product knowledge and customer service best practices.
Server/bartender
Theo’s Midtown
Jefferson City, MO
08.2018 - 02.2019
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest dining experiences.
- Managed table settings and cleanliness to ensure positive atmosphere.
- Processed orders accurately using point-of-sale system for efficient service.
Server
Arris' Pizza Columbia
Columbia, MO
03.2018 - 06.2018
- Provided exceptional customer service to enhance dining experience.
- Collaborated with team members to ensure efficient food service operations.
- Assisted with menu item recommendations based on customer preferences.
- Maintained cleanliness and organization of dining area and service stations.
Server/bartender
Southside Pizza
Columbia, MO
10.2017 - 02.2018
- Collaborated with kitchen staff to coordinate timely food delivery.
- Trained new team members on service protocols and restaurant standards.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Supported inventory management by monitoring stock levels and supplies.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Server/bartender
Rias Restaurant and Lounge
Jefferson City, MO
10.2015 - 11.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu recommendations and wine pairings to enhance guest experience.
- Processed orders accurately using point-of-sale system, ensuring timely delivery.
- Collaborated with kitchen staff to coordinate meal timing and presentation standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server
Dog Days Bar & Grill
Osage Beach, MO
03.2015 - 10.2017
- Processed orders accurately using point-of-sale system to ensure timely delivery.
- Adapted quickly to high-pressure situations during peak hours to meet customer demands.
- Trained new staff on best practices for food handling and service standards.
- Resolved customer complaints professionally to maintain positive dining atmosphere.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/food Runner
Longhorn Steakhouse
Jefferson City, MO
07.2014 - 05.2016
- Provided exceptional customer service to enhance guest satisfaction and foster repeat business.
- Took accurate food and beverage orders, ensuring timely delivery to guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions effectively.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
No Degree - Business Management
University of Missouri
Columbia, MOTimeline
Server/bartender
Arris Pizza Jefferson City
11.2025 - 03.2026
Business Manager
Columbia Urgent Care
01.2024 - 05.2024
In-Home Nanny
Jonathan Morris
01.2024 - 05.2024
Business Owner
HMG Appliance Sales Llc
12.2019 - 05.2022
Server/bartender
Theo’s Midtown
08.2018 - 02.2019
Server
Arris' Pizza Columbia
03.2018 - 06.2018
Server/bartender
Southside Pizza
10.2017 - 02.2018
Server/bartender
Rias Restaurant and Lounge
10.2015 - 11.2017
Server
Dog Days Bar & Grill
03.2015 - 10.2017
Server/food Runner
Longhorn Steakhouse
07.2014 - 05.2016
Pet and Grocery Specialist, Cashier
Menards
03.2010 - 06.2010
No Degree - Business Management
University of Missouri
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Cleanliness standards
Food running
High volume dining
Order accuracy
Suggestive selling
Point of sale operation
Beverage preparation
Inventory management
Multitasking and organization
Point of sale (POS) system operations
Positive guest interactions
Point-of-sale system
Team player
High energy and stamina