Hannah Gould
Elmhurst,IL
Overview
4
4
years of professional experience
Work History
Event Server/ Hostess
Pinstripes
05.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista/Cashier
Ground Up Coffee And Bites
08.2022 - 11.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Hostess
151 Kitchen And Bar
06.2020 - 02.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Hostess
Llivia Italian Eatery
03.2019 - 04.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
CURRENTLY ENROLLED - Human Nutrition
University of Illinois At Chicago
Chicago, IL05.2026
High School Diploma -
York High School
Elmhurst, IL05.2022
Skills
- Food and Beverage Service
- Order Accuracy and Delivery
- Warm and Friendly
- Table Bussing
- Guest Accommodations
- Cash Register Operations
- Courteous Phone Demeanor
- organized
- To-Go Order Preparation
- Food Preparation and Safety
Timeline
Barista/Cashier
Ground Up Coffee And Bites
08.2022 - 11.2022
Event Server/ Hostess
Pinstripes
05.2021 - Current
Hostess
151 Kitchen And Bar
06.2020 - 02.2021
Hostess
Llivia Italian Eatery
03.2019 - 04.2020
CURRENTLY ENROLLED - Human Nutrition
University of Illinois At Chicago
High School Diploma -
York High School