Hannah Gould
Elmhurst,US
Summary
Versatile and adaptable professional with background in entertainment attending and related services. Possess strong interpersonal skills, capable of creating engaging experiences for guests while maintaining operational efficiency. Skilled in problem-solving, teamwork, and adapting to rapidly changing environments. Contributed to enhanced guest satisfaction through proactive service and support.
Overview
9
9
years of professional experience
Work History
Event Assistant
Connect event services
Elmhurst, IL
05.2024 - Current
- Provided support to ensure smooth running of events onsite, ensuring all equipment was set up correctly and ready for use in advance of events.
- Provided customer service during events by addressing any inquiries or complaints from attendees.
- Greeted and conversed with guests.
Host/Server
Pinstripes
Oak Brook, IL
05.2021 - Current
- Answered calls, responding to customer inquiries, resolving problems, and informing customers about new products.
- Took drink orders for large private events, and made sure the venue was kept clean and ran efficiently.
- Adapted to guests' seating accommodations
- Checked the seating area and the restrooms to make sure they were clean, every.
- Informed servers of newly seated parties for quick service.
- Created artistic menu boards that used eye-catching decorative techniques to highlight current specials and promotions.
- Assisted servers, food runners, and bussers in making sure the dining area was ready for each and every guest.
- Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
Hostess
151 Kitchen | Bar
Elmhurst, IL
06.2020 - 02.2021
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- I'm doing a variety of cleaning and odd jobs around the restaurant
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking
- Cashed out customers using cash registers and credit card machines
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs.
Hostess
Livia Italian Eatery
Elmhurst, IL
03.2019 - 04.2020
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Maintaining accurate wait list quotes while efficiently directing the seating of guest parties
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
- Make a call to confirm that the guests will show up for their scheduled appointment.
Skating Lessons for Children
Downers Grove Ice Arena
Downers Grove, IL
01.2016 - 01.2019
- Coordinated with parents or guardians regarding student progress or other concerns they may have had.
- Collaborated with other instructors to provide an efficient learning environment.
- Conducted tests at the end of each term or program to measure student achievement.
- Encouraged students to practice regularly to master their skills and build confidence.
- Ensured that all safety measures were adhered to during lessons by monitoring behavior closely.
Education
High School -
York Community High School
Elmhurst, IL01.2022
Some College (No Degree) - Nutrition
University of Illinois At Chicago
Chicago, ILSkills
- Easily adaptable to fast-paced, high-pressure situations
- Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements
- Team contribution
- Employee training
- Buffet setup and takedown
- Flexible and adaptable
- Dining customer service
- Childcare experience
- Safe Food Handling
Languages
spanish
Limited
References
References available upon request.
Timeline
Event Assistant
Connect event services
05.2024 - Current
Host/Server
Pinstripes
05.2021 - Current
Hostess
151 Kitchen | Bar
06.2020 - 02.2021
Hostess
Livia Italian Eatery
03.2019 - 04.2020
Skating Lessons for Children
Downers Grove Ice Arena
01.2016 - 01.2019
High School -
York Community High School
Some College (No Degree) - Nutrition
University of Illinois At Chicago
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