HANNAH GRACE WILLIAMS
Roanoke,VA
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Virginia Veterans Care Center
Roanoke, VA
01.2024 - 11.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Barista
Starbucks, Barista
Roanoke, VA
06.2024 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Hostess
Vinny's Pizzeria
04.2023 - 12.2023
- Greeting & seating guests, and support front-of-house service flow
Child Care Provider and Teacher
Joyful Noise Children’s Center
Daleville, VA
09.2022 - 05.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Hostess and Server
Vinny’s Pizzeria
Moneta, VA
04.2022 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Barista
Starbucks
Roanoke, VA
12.2020 - 06.2022
- Prepared beverages, managed POS systems and ensured product quality
- Led front-end activities and facilitated staff assistance.
CNA
Salem Health And Rehabilitation
Salem, VA
05.2020 - 11.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
B.S. - Forensics & Criminal Justice
Radford University
Advanced Diploma - General Studies
Lord Botetourt High School
Daleville, VA05.2020
Skills
- Patient & Elderly Care
- Childcare Support
- Event Coordination
- Team Leadership
- Customer Service
- Community Outreach
Certification
CPR
Certified Nursing Assistant
Additional Information
Volunteer Experience
• Ronald McDonald House – Assisted families of pediatric patients
• Straight Street – Youth outreach & mentorship
• Habitat for Humanity – Community building projects
• Alzheimer’s Prom (FCCLA) – Event coordination for seniors
• Disability Awareness – School presentations
• Vacation Bible School – Annual program leadership
• Angel Tree – Holiday gift distribution
• Run for the Wall – Veteran support events
• Local Missions & Youth Shelters – Food, care, & outreach
Timeline
Barista
Starbucks, Barista
06.2024 - 09.2024
CNA
Virginia Veterans Care Center
01.2024 - 11.2024
Hostess
Vinny's Pizzeria
04.2023 - 12.2023
Child Care Provider and Teacher
Joyful Noise Children’s Center
09.2022 - 05.2023
Hostess and Server
Vinny’s Pizzeria
04.2022 - 12.2022
Barista
Starbucks
12.2020 - 06.2022
CNA
Salem Health And Rehabilitation
05.2020 - 11.2020
B.S. - Forensics & Criminal Justice
Radford University
Advanced Diploma - General Studies
Lord Botetourt High School