Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Gradney

Austin,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Sales Consultant

Georgetown INFINITI
06.2023 - Current
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided sales and customer service assistance to walk-in traffic
  • Managed customer accounts to secure customer satisfaction and repeat business.

Internet Manager

Nyle Maxwell Supercenter CDJR
03.2020 - 06.2023
  • The Nyle Maxwell Family gave me the opportunity to flourish in the company
  • With my expertise, I was able to hit record numbers in my department and help the sales staff reach their goals
  • I went above and beyond for every customer
  • I’m thankful that I was able to move up with another company.

Business Development Representative

Team Gillman Subaru
09.2019 - 02.2020
  • I take customer service very seriously
  • I responded to phone and email questions and concerns, typically resolving issues in a prompt and timely manner
  • As a BDC agent, I must build trust and rapport with clients by delivering in our CRM and supporting client decision-making.

Business Development Assistant Manager

Elder Mitsubishi
08.2018 - 09.2019
  • I was promoted to the Assistant Manager position in my department
  • I created employer training procedures to compile into manuals for use during new onboarding
  • I handled all plates and tags for customers, I helped with all positive reviews for the dealership on Google, Facebook, and Yelp, did data entry for the department’s percentages and sales numbers, handled upset customers, worked on all emails, helped the department on internet leads, I helped with the majority of administrative work within my department and helped with a little marketing for our Facebook and Instagram pages.

Business Development Representative

Elder Mitsubishi
02.2017 - 08.2018
  • I have been complimented on my excellent communication skills by customers and employees
  • What makes me really great at any job is you can hear my smile through the phone; I can turn an irritated customer into a content customer before the conversation ends
  • I tend to not accredit unsatisfied customers and ruin the help I can give them
  • I can always find a way to help them in some sort
  • It’s been certain; a smile will always come with my workmanship.

Education

High School Diploma -

Anderson High School
Austin, TX
04.2011

Some College (No Degree) -

Virginia College
Austin, TX

Skills

  • Communication
  • Leadership
  • Problem-Solving
  • Teamwork
  • Detail Oriented
  • Marketing
  • Customer Service
  • Empathy
  • Active Listening

References

  • Chris Kerr, Colleague, EFG, (469) 792-5802, ckerr@efgusa.com
  • Bailey Edgington, Colleague, Nyle Maxwell Supercenter CDJR, (512) 876-6511, bedgington@nylemaxwell.com
  • Cynthia Robledo, Former Colleague, Nyle Maxwell Supercenter CDJR, (956) 639-4862, crobledo@covertgmc.com

Timeline

Sales Consultant

Georgetown INFINITI
06.2023 - Current

Internet Manager

Nyle Maxwell Supercenter CDJR
03.2020 - 06.2023

Business Development Representative

Team Gillman Subaru
09.2019 - 02.2020

Business Development Assistant Manager

Elder Mitsubishi
08.2018 - 09.2019

Business Development Representative

Elder Mitsubishi
02.2017 - 08.2018

High School Diploma -

Anderson High School

Some College (No Degree) -

Virginia College

Similar Profiles

CREATE PROFILE
Hannah Gradney