Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Ha

Washington, DC,DC

Summary

Driven and energetic undergraduate Political Science student with a proven track record as General Manager at Donuts at Riverside. Demonstrated expertise in operations management, staff leadership, and team collaboration. Highly adaptable and adept in strategic thinking and problem-solving, leading to significant enhancements in customer satisfaction and service quality. Committed and versatile, effectively balancing educational pursuits with professional responsibilities, while contributing positively to community service at The Little Light House. Avid and adept learner, eager to bring excellent interpersonal and operational skills to new opportunities.

Overview

5
5
years of professional experience

Work History

Employee / Restaurant General Manager

Donuts At Riverside
07.2018 - 12.2023
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led operations and managed a team of employees at Donuts at Riverside, overseeing daily bakery operations and ensuring exceptional customer service.
  • Strategically scheduled shifts, supervised staff, and trained new hires to maintain high standards of productivity and service quality.
  • Implemented inventory management systems to optimize stock levels and reduce waste, contributing to cost control and profitability.
  • Commuted two hours weekly from college to uphold managerial responsibilities, demonstrating commitment and dedication.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Developed strong leadership and
    communication skills while fostering a positive work environment conducive to team collaboration and customer satisfaction.

Intern

The Little Light House
06.2019 - 05.2022
  • Served as a dedicated student intern and volunteer at The Little Light House, a non-profit organization dedicated to educating and nurturing children with disabilities. Provided compassionate care and support as a teacher's aide, assisting children with special needs in their daily activities.
  • Collaborated closely with educators and staff to create a nurturing environment conducive to each child's growth and development.
  • Contributed to the educational experience and fostering a positive learning environment for children facing unique challenges.
  • Actively contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Analyzed problems and worked with teams to develop solutions.

Education

Bachelor of Arts - Political Science And International Relations

Marymount University
Arlington, VA

Skills

  • Analytical Skills
  • Research Skills
  • AP Stylebook
  • Teamwork
  • Strategic Thinking
  • Adaptable
  • Problem-Solving
  • Operations Management
  • Staff Management
  • Organization and Prioritization
  • Supervisory Skills
  • Writing

Languages

English
Native or Bilingual
Korean
Native or Bilingual

Timeline

Intern

The Little Light House
06.2019 - 05.2022

Employee / Restaurant General Manager

Donuts At Riverside
07.2018 - 12.2023

Bachelor of Arts - Political Science And International Relations

Marymount University

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Hannah Ha