Hannah Halkias
Monterey,CA
Summary
Dynamic and results-driven Massage Therapist who excels in relationship building and tailored massage techniques, enhancing client satisfaction and repeat business. Committed to professionalism and ethics, while educating clients on self-care, leading to a loyal clientele and improved wellness outcomes. Ready to use and develop skills in client relationship management and sales strategy in any role.
Overview
10
10
years of professional experience
Work History
Massage Therapist
The Spa At Pebble Beach
Pebble Beach, CA
08.2024 - Current
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Massage Therapist
Helping Hands Massage & Aromatherapy
Modesto, CA
01.2024 - 08.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Sales
Victoria Secret & PINK
Chico, CA
10.2022 - 08.2023
- Enhanced sales team performance by providing timely and accurate sales data analysis.
- Managed back-office sales team through coaching and sales technique training.
- Boosted sales figures by training staff on effective sales techniques and product knowledge.
- Boosted sales revenue by consistently meeting and exceeding individual sales targets.
- Boosted overall sales team performance by introducing innovative sales techniques.
- Improved sales process transparency by creating detailed documentation of sales stages and responsibilities.
Operations Manager
Bed Bath & Beyond
Turlock, CA
12.2014 - 10.2022
- Cashier (Dec 2014 – Sept 2017)
- Provided exceptional customer service by efficiently processing transactions and resolving inquiries.
- Maintained accurate cash handling procedures and balanced registers at the end of each shift.
- Assisted with stocking, organizing merchandise, and maintaining a clean sales floor.
- Sales Manager (Sept 2017 – July 2020)
- Supervised and coached sales associates to meet and exceed performance goals.
- Oversaw floor operations, ensuring proper merchandising, inventory accuracy, and visual standards.
- Delivered exceptional customer service by addressing escalated concerns and ensuring a positive shopping experience.
- Operations Manager (July 2020 – Oct 2022)
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
CAMTC Certification - Massage And Bodywork
Massage & Bodywork Education Center
Oakdale, CA12.2023
Skills
- Professionalism and ethics
- Social skills
- Relationship building and management
- Sales expertise
- Sales and marketing
- Product and service promotion
Timeline
Massage Therapist
The Spa At Pebble Beach
08.2024 - Current
Massage Therapist
Helping Hands Massage & Aromatherapy
01.2024 - 08.2024
Sales
Victoria Secret & PINK
10.2022 - 08.2023
Operations Manager
Bed Bath & Beyond
12.2014 - 10.2022
CAMTC Certification - Massage And Bodywork
Massage & Bodywork Education Center