Hannah Hamm
Administrative Coordinator
Birmingham,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the administrative world. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Team Leader
Publix Supermarkets Store
Birmingham, AL
09.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Handled day-to-day customer contact via phones, faxes and emails.
- Attracted potential customers by answering questions and suggesting information about other products and services.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Acted as positive role model to set tone for program and enhanced leadership credibility with colleagues.
Administrative Assistant
Remote
, FL
09.2016 - 09.2018
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed Access databases converting complex data into easy-to-interpret data.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Scheduled office meetings and client appointments.
- Scanned documents and saved in database to keep records of essential organizational information.
- Received incoming calls and handled data requests.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Volunteered to help with special projects of varying degrees of complexity.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Established QuickBooks accounting system to reflect accurate financial records.
Education
High School Diploma -
Homeschooling
Summerfield, FL 07.2013 - 05.2017
Skills
Service standard compliance
Account management
Administrative support
Recruitment strategies
Content and digital asset management
Content editing knowledge
Business administration
Scheduling and calendar management
MS Office expert
Payroll and budgeting
Timeline
Customer Service Team Leader
Publix Supermarkets Store
09.2018 - Current
Administrative Assistant
Remote
09.2016 - 09.2018
High School Diploma -
Homeschooling
07.2013 - 05.2017