Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Sneed

Whittier,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Service Team Leader

Publix Grocery Store
04.2021 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintaining confidentiality and organization of 200 plus associate files

Customer Service Staff

Publix Grocery Store
08.2020 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintaining the customer service counter with at any given time could have upwards of $15,000
  • Collecting tills at the end of the night to count and balance along with the cash office.

Sales Associate

Harrahs Cherokee Casino And Resort
08.2019 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

High School Diploma -

Smokey Mountain High School
Sylva, NC
06.2019

Skills

  • Funds Reconciliation
  • Training Development Aptitude
  • Service Standard Compliance
  • Maintaining Clean Work Areas
  • Staff Meetings
  • Confidentiality Requirements
  • Customer Care
  • Customer Loyalty
  • Customer Service Excellence
  • Organization and Recordkeeping
  • Administrative Support
  • Policy and Procedure Adherence

Timeline

Customer Service Team Leader

Publix Grocery Store
04.2021 - 12.2022

Customer Service Staff

Publix Grocery Store
08.2020 - 04.2021

Sales Associate

Harrahs Cherokee Casino And Resort
08.2019 - 08.2020

High School Diploma -

Smokey Mountain High School
Patrick Sneed