Hannah Hanks
130 Westover Commons,GA
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
3
3
years of professional experience
Work History
Server Shift Leader
Millers Ale House Bar And Grill
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
Server
Olive Garden
02.2023 - 09.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
Physical Therapy Aide
Therapy Trails
09.2021 - 11.2021
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Worked alongside senior team members to learn related job tasks and roles.
- Asked questions about tasks to learn techniques and how to operate without supervision.
Education
High School Diploma -
Georgia State University
Atlanta, GA05.2022
Skills
- Supply Restocking
- Regulatory Compliance
- Filing Paperwork
- Customer Communications
- Enforcing Safety Protocols
- Customer Service
- Food presentation
Timeline
Server Shift Leader
Millers Ale House Bar And Grill
12.2023 - Current
Server
Olive Garden
02.2023 - 09.2023
Physical Therapy Aide
Therapy Trails
09.2021 - 11.2021
High School Diploma -
Georgia State University
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