Liam O'Quinn
Rogersville,MO
Summary
Cheerful server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Able to adapt to any work environments on a moments notice. Wanting to broaden working experiences and knowledge.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
Alamo Drafthouse
05.2019 - 07.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Ice Cream Server
Braum's Ice Cream & Dairy Store
04.2021 - 09.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Zip Line Tour Guide
Zipline USA
09.2020 - 06.2021
- Trained staff members on conducting events and following safety procedures.
- Monitored participation in recreational activities to provide assistance to participants.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Maintained all recreational equipment.
Paid Student Intern
Baylor College Of Medicine
06.2018 - 08.2018
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Associate of Science - Biomedical Engineering
Ozarks Technical Community College
Springfield, MO05.2021
High School Diploma -
Nixa High School
Nixa, MO05.2019
Skills
- Assignment Delegation
- Food and Menu Presentation
- Cleaning and Sanitation
- Human Resource Management
- Group Supervision
- First Aid and CPR
- Problem-Solving
- Supply Restocking
- Friendly and Outgoing
Hobbies
- Studying different languages
- Track and Field/ Cross Country
- Improv
Timeline
Ice Cream Server
Braum's Ice Cream & Dairy Store
04.2021 - 09.2021
Zip Line Tour Guide
Zipline USA
09.2020 - 06.2021
Server Shift Leader
Alamo Drafthouse
05.2019 - 07.2023
Paid Student Intern
Baylor College Of Medicine
06.2018 - 08.2018
Associate of Science - Biomedical Engineering
Ozarks Technical Community College
High School Diploma -
Nixa High School
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