Kymberly Schwenk
Carson,WA
Summary
Enthusiastic restaurant server with 18 years of experience working in busy eating establishments. Friendly and upbeat with strong organization, teamwork and interpersonal skills. Reliable, punctual and professional with multitasking and planning abilities.
Overview
35
35
years of professional experience
Work History
Server Shift Leader
Shari's Cafe And Pies
06.2005 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Reset and refilled video poker machines with tickets and money.
Front Desk Agent
Courtyard Marriott Hotel
05.1989 - 06.2005
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Education
GED -
El Camino College
Torrance, CA05.1986
Skills
- Assignment Delegation
- Food Safety
- Customer Relationship Management
- Menu Presentation
- POS Systems
- Accurate Money Handling
- Food Inspection
- Paperwork Processing
- Appointment Scheduling
- Product Knowledge
Timeline
Server Shift Leader
Shari's Cafe And Pies
06.2005 - Current
Front Desk Agent
Courtyard Marriott Hotel
05.1989 - 06.2005
GED -
El Camino College
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