Andre Ager
River Falls
Summary
Accomplished Server Shift Leader at Red Lobster Seafood, adept in fostering customer relationships and leading teams with a blend of strong organizational skills and effective complaint handling. Excelled in personnel training and shift planning, ensuring operational excellence and a positive work environment. Demonstrated proficiency in cash management and service excellence at Sonics Drive-In.
Overview
3
3
years of professional experience
Work History
Server Shift Leader
Red Lobster Seafood
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Cashier
Sonics Drive In
02.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Accounting - Accounting And Finance
University of Wisconsin, River Falls
River Falls, WI01-2028
Skills
- Organization
- Complaint handling
- Shift planning
- Personnel training
- Assignment delegation
- Customer relationship management
- Team leadership
Timeline
Server Shift Leader
Red Lobster Seafood
06.2022 - Current
Cashier
Sonics Drive In
02.2022 - 07.2022
Bachelor of Accounting - Accounting And Finance
University of Wisconsin, River Falls
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