Summary
Overview
Work History
Education
Skills
Certification
Phlebotomy
Timeline
Generic

Kiara McMullen

Eatonton

Summary

I have made major contributions to the efficiency of the team and the happiness of the guests at harbor club. I’m skilled at improving client experiences through executing timely services and communication, my excellent multi-tasking and team work ability enables me to perform well in fast-paced circumstances.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server Shift Leader

Lake House Tap
08.2024 - Current
  • Supervised daily operations to ensure efficient service and adherence to quality standards.
  • Trained and mentored new staff on menu offerings and customer service protocols.
  • Resolved customer inquiries and complaints, enhancing guest satisfaction rates.
  • Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
  • Implemented workflow improvements that increased table turnover during busy shifts.

Food Runner

Lake Oconee Bistro
10.2023 - 10.2024
  • Provide excellent customer services by being attentive to guest needs and requests
  • Adapt well while working in fast pace environments with frequent interruptions
  • Effectively communicate with chefs, servers and other kitchen staff to deliver meals on time

Server

Harbor Club
01.2022 - 10.2023
  • Greeted and accommodated guests, building positive experiences
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Processed payments and completed register transactions

Cashier

INGLES
08.2018 - 01.2022
  • Operated the POS System efficiently to ensure accurate transactions
  • Counted and balanced cash drawer at the beginning and end of each shift
  • Built and maintained positive working relationship with coworkers

Education

Associate in Science - General Studies

Georgia Military College
Milledgeville, GA
05.2022

Associate in Science - Pre Nursing

Georgia Military College
Milledgeville, GA
05.2024

Skills

  • Multi-Tasking Abilities
  • Team Collaboration
  • Customer service
  • Problem Solving Ability
  • Time Management
  • Strong teamwork
  • Problem-solving
  • Restaurant etiquette
  • Cleaning and sanitizing
  • Supply restocking
  • Server support

Certification

  • NPS Certification Phlebotomy Training - 4 Weeks

Phlebotomy

Use a variety of instruments, such as needles, syringes, tourniquets, and collecting tubes, to guarantee a clean and safe blood draw.
Interact with patients to explain procedures, address concerns, and create a calm and comfortable environment. Properly label, store, and transport blood samples to the lab for analysis. Follow strict safety protocols, including using sterile equipment and personal protective measures, to prevent infection for both my own and the patient. 

Timeline

Server Shift Leader

Lake House Tap
08.2024 - Current

Food Runner

Lake Oconee Bistro
10.2023 - 10.2024

Server

Harbor Club
01.2022 - 10.2023

Cashier

INGLES
08.2018 - 01.2022

Associate in Science - Pre Nursing

Georgia Military College

Associate in Science - General Studies

Georgia Military College
Kiara McMullen