Summary
Overview
Work History
Education
Skills
Certification
Timeline
SOCIAL PROFILES
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Hannah Hanley

Clarksville

Summary

Dedicated and customer-focused service professional with 4+ years of experience in high-volume roles. Skilled in conflict resolution, multitasking, and team coaching. Strong communication and digital fluency with a passion for delivering a seamless customer experience. Improved customer satisfaction by 15%.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate

Amazon LLC
02.2023 - Current
  • Acted as a liaison between leadership and front line associates, ensuring clarity of direction.
  • Provided training and support for compliance processes and equipment usage.
  • Maintained calm and tactful communication during operational escalations.
  • Used internal dashboards to manage inventory and report concerns for improvement.
  • Liaised between teams and management to maintain clear communication and workflow.
  • Resolved on-the-floor issues and escalations using calm, precise problem-solving.
  • Regularly coached team members and tracked process feedback for improvement.

Shift Lead

Dutch Bros Coffee LLC
06.2022 - 02.2023
  • Managed schedules and real-time team priorities in a high-volume environment.
  • Handled cash reconciliation, daily supply orders, and team coaching.
  • Delivered on-the-spot conflict resolution and feedback to management.
  • Promoted within one month for initiative and customer relationship excellence.

Area Manager

Subway LLC
01.2020 - 01.2022
  • Oversaw daily operations, including staffing, scheduling, and customer satisfaction.
  • De-escalated complaints and trained staff in issue resolution strategies.
  • Managed POS and compliance systems while maintaining confidentiality standards.

Education

Bachelor's - Psychology

Austin Peay State University
Clarksville, TN
09.2025

Associates -

Spokane Community College
Spokane, WA
06.2021

Skills

  • Leadership qualities
  • Computer skills
  • Attention to detail
  • Customer service
  • Conflict Resolution & De-escalation
  • Time management

Certification

  • FAST (First Aid Safety Training)
  • Universal Procedures
  • VRC AII (Vertical Robotic Controller – Level AII

Timeline

Associate

Amazon LLC
02.2023 - Current

Shift Lead

Dutch Bros Coffee LLC
06.2022 - 02.2023

Area Manager

Subway LLC
01.2020 - 01.2022

Bachelor's - Psychology

Austin Peay State University

Associates -

Spokane Community College

SOCIAL PROFILES

LinkedIn: www.linkedin.com/in/hannah-hanley-6a8456386

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