Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
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Hannah Hayes

Grand Haven,MI

Summary

Professional with strong background in training and development, ready to elevate team performance. Expertise in creating and delivering effective training programs, fostering collaboration, and adapting to changing needs. Known for reliability, leadership, and results-driven approach. Skilled in communication, instructional design, and performance evaluation.

Overview

3
3
years of professional experience

Work History

Team Trainer

Taco Bell
09.2023 - Current
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.

Team Lead

Jen’s Cleaning LLC
05.2023 - 09.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.

Ride Operator

Michigan's Adventure
04.2022 - 08.2022
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.

Hostess

Texas Roadhouse
10.2021 - 05.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Associate of Science - Nursing

Muskegon Community College
Muskegon, MI
05-2026

High School Diploma -

Fruitport High School
Fruitport, MI
05-2022

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Attention to detail
  • Flexible and adaptable
  • Multitasking

Affiliations

  • Northern Lights Drum and Bugle Corps

Interests

  • All aspects of music
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Learning new cooking techniques and expanding my culinary skills
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Team Trainer

Taco Bell
09.2023 - Current

Team Lead

Jen’s Cleaning LLC
05.2023 - 09.2023

Ride Operator

Michigan's Adventure
04.2022 - 08.2022

Hostess

Texas Roadhouse
10.2021 - 05.2022

Associate of Science - Nursing

Muskegon Community College

High School Diploma -

Fruitport High School

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Hannah Hayes