Hannah Hebert
Lafayette,LA
Summary
Customer-oriented leader offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and team.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
DICK’S Sporting Goods
Lafayette
04.2025 - Current
- Assisted customers in locating products and making informed purchasing decisions.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Processed returns and exchanges according to company policies and procedures.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Reviewed performance metrics on a regular basis to track progress towards overall sales goals.
- Supervised daily operations and ensured compliance with safety standards.
- Developed training materials to support employee onboarding initiatives.
- Supervised staff in a variety of tasks to ensure efficient operations.
Store Manager
Cato Fashions
Lafayette
08.2019 - 03.2025
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Collaborated with team members to achieve daily sales goals through upselling and cross-selling techniques
- Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
- Create schedules for business
- Led daily store operations to ensure smooth workflow and customer satisfaction.
- Managed inventory levels and organized product displays for optimal sales.
- Trained and mentored staff to improve service quality and team performance.
- Analyzed sales trends to inform merchandising and promotional strategies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Sales Specialist, Head Cashier, Order Fulfillment
Home Depot
Lafayette, LA
03.2022 - 05.2023
- Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Organized returned merchandise in designated areas for quick access and reprocessing.
- Created product designs in alignment with specifications.
- Collaborated with cross-functional teams to define product requirements and specifications.
Volunteer
Habitat for Humanity
10.2017 - 11.2018
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Supported engaging, fun and smooth-running events by helping with organization and planning
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Education
Diploma -
North Central High School
Lebeau, LASkills
- Sales Orientation
- Cash Handling
- Customer Service
- Cleaning and Store Maintenance
- Till Counting
- Financial Transactions
- Customer Database Management
- Management Experience
- Handling Customer Complaints
- Upselling Strategies
- Retail Knowledge
- Staff Training
- Loss Prevention Goals Monitoring
- Cash Register Operations
- Troubleshooting Technical Issues
- Merchandising
- Microsoft Office
- Powered Fork Trucks
- Packing and Scanning
- Customer Order Fulfillment
- Order Picking and Processing
- Pallet Jacks
- Loading and Unloading
- Special Projects
- Customer Orders
- Credit Card Transaction Processing
- Designing
- Visual merchandising
- Employee training
- Team collaboration
- Performance monitoring
- Upselling techniques
- Problem solving
- Leadership skills
- Customer service
- Goals and performance
Timeline
Customer Service Specialist
DICK’S Sporting Goods
04.2025 - Current
Sales Specialist, Head Cashier, Order Fulfillment
Home Depot
03.2022 - 05.2023
Store Manager
Cato Fashions
08.2019 - 03.2025
Volunteer
Habitat for Humanity
10.2017 - 11.2018
Diploma -
North Central High School