Hannah Herring
Fortson,GA
Summary
Detail-oriented office manager with proven expertise in customer service and workflow optimization. Adept at coordinating operations to enhance client satisfaction and streamline processes.
Overview
8
8
years of professional experience
Work History
Office Manager
Todd's Auto Service
Columbus, Georgia
01.2022 - Current
- Managed daily office operations and maintained a welcoming environment for customers.
- Coordinated appointment scheduling to optimize workflow for service technicians.
- Oversaw inventory management and ordered supplies to support service needs.
- Developed and maintained filing systems to organize customer records and invoices.
- Resolved customer inquiries and issues, improving client satisfaction.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff, organized schedules, and delegated tasks to streamline operations.
- Filed claims with warranty and insurance companies for vehicle repairs.
Medical Receptionist
Elite Family Medicine
Columbus, Georgia
05.2020 - 01.2022
- Greeted patients and managed front desk operations, enhancing patient experience at a busy family medicine practice.
- Scheduled appointments and coordinated patient flow to ensure efficient service delivery.
- Verified insurance information and processed patient registrations accurately and promptly.
- Maintained medical records and ensured compliance with privacy regulations at all times.
- Answered incoming calls, addressing inquiries from patients and medical offices to facilitate communication.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm appointments and gather additional details, ensuring accurate scheduling and patient readiness.
Switchboard Operator
Horizons Diagnostics
Columbus, Georgia
03.2018 - 05.2020
- Operated multi-line switchboard, directing incoming calls to appropriate departments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Coordinated communication between departments and external callers to ensure timely responses.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm appointments and gather necessary details for accurate scheduling.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
Education
High School Diploma -
Smiths Station Highschool
Smiths Station, AL05-2014
Skills
- Office administration
- Records management
- Customer relationship management
- Appointment scheduling
- Workflow optimization
- Inventory management
- Data entry
Timeline
Office Manager
Todd's Auto Service
01.2022 - Current
Medical Receptionist
Elite Family Medicine
05.2020 - 01.2022
Switchboard Operator
Horizons Diagnostics
03.2018 - 05.2020
High School Diploma -
Smiths Station Highschool