Hannah Herzog
Midlothian,VA
Summary
Dependable, enthusiastic candidate with five years of work experience. Successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff, and management.
Overview
3
3
years of professional experience
Work History
Server
Wood And Iron
12.2022 - 08.2023
- Provided enthusiastic, high-quality service in a fast-paced environment, successfully increasing customer satisfaction
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently
- Trained and mentored new employees and worked closely with a team.
- Proficient in the POS system and managing payments
Crew Leader
Bruster's Real Ice Cream
02.2022 - 12.2022
- Directed a team of up to seven workers to run the business smoothly and ensure customer satisfaction
- Motivated team members by setting high expectations and leading by example
- Engaged and trained others in various roles including interacting with customers, scooping, cleaning, making ice cream or waffle cones, and maintenance.
Lifeguard
ACAC
06.2020 - 03.2021
- Educated patrons on safety protocols and enforced safety rules.
- Inspected and tested pool equipment functionality to minimize hazards.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Education
College Degree in Progress - Accounting
College of William And Mary
Williamsburg, VA05.2026
Skills
- Communication
- Problem-solving
- Leadership
- Technological Proficiency
- Adaptability
Community Service
- Kesem- help raise money to provide free Summer camp to kids who have been affected by their parents' cancer
- Nursery- responsible for maintaining adequate child care
Timeline
Server
Wood And Iron
12.2022 - 08.2023
Crew Leader
Bruster's Real Ice Cream
02.2022 - 12.2022
Lifeguard
ACAC
06.2020 - 03.2021
College Degree in Progress - Accounting
College of William And Mary
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