Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hannah Hesseltine

Davenport,Iowa

Summary

Results-driven professional with extensive experience in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and project management. Successful track record in bartending, retail environments, military environments and school environments consistently achieving positive outcomes.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Bartender

Oak Grove Tavern
Bettendorf, Iowa
07.2026 - Current

Tattoo Artist

Lucky Anchor
Moline, Illinois
10.2024 - 03.2026
  • Created custom tattoo designs based on client consultations and preferences.
  • Ensured client comfort during tattooing through effective collaboration and communication.
  • Informed clients on aftercare procedures to enhance tattoo healing and longevity.
  • Provided clean, high-quality work at all times.

Bartender

The Office Bar & Lounge
Davenport, Iowa
10.2023 - 04.2024
  • Prepared and mixed beverages according to standardized recipes.
  • Delivered exceptional customer service to enhance guest satisfaction in a fast-paced environment.
  • Cultivated relationships with customers to improve their overall experience.
  • Executed opening and closing duties, ensuring efficient supply restocking and bar readiness.

Retail Store Manager

Journeys Shoes
Davenport, Iowa
02.2020 - 03.2023
  • Oversaw daily operations, improving store functionality and customer experience.
  • Trained team members to elevate customer service standards.
  • Maintained optimal product inventory levels while organizing stockroom efficiently.
  • Collaborated with corporate to align store performance with brand initiatives.
  • Fostered strong working relationships with team members for enhanced collaboration.

Server

Perkins Family Restaurant
Burlington, Iowa
03.2017 - 02.2020
  • Delivered exceptional customer service in high-pressure dining environment.
  • Trained new servers on menu offerings and service standards to ensure consistent customer experience.
  • Processed payments and managed cash during peak shifts, maintaining accuracy and efficiency.
  • Executed opening and closing duties, setting up dining area and restocking supplies for smooth operations.

Education

Military AIT Training

Military
Fort Lee, VA
02-2021

High School Diploma -

Burlington Community High School
Burlington, IA
06-2020

Some College (No Degree) - EMS

Scott Community College
Davenport, IA
07-2026

Skills

  • Mixology techniques
  • Beverage presentation
  • Menu knowledge
  • Customer engagement
  • Customer service
  • Team collaboration
  • Effective communication
  • Stock organization
  • Dependable team player
  • Project management

Certification

  • CLA/CLT
  • BLS/CPR
  • Bloodborne Pathogens

Timeline

Bartender

Oak Grove Tavern
07.2026 - Current

Tattoo Artist

Lucky Anchor
10.2024 - 03.2026

Bartender

The Office Bar & Lounge
10.2023 - 04.2024

Retail Store Manager

Journeys Shoes
02.2020 - 03.2023

Server

Perkins Family Restaurant
03.2017 - 02.2020

Military AIT Training

Military

High School Diploma -

Burlington Community High School

Some College (No Degree) - EMS

Scott Community College
Hannah Hesseltine