Hannah Hilburn
Eightmile
Summary
Detail-oriented Property & CAT Claims Adjuster with 8+ years handling high-volume catastrophe and standard property claims for major carriers (Pilot, USAA, Progressive). Proficient in Xactimate and NextGen. Consistently reduces claim cycle times, lowers reopen rates, and improves policyholder satisfaction through clear documentation, strong negotiation, and efficient case management.
Overview
8
8
years of professional experience
Work History
Staff Property Adjuster
Progressive Insurance
Mobile, AL
09.2023 - 12.2024
- Managed end-to-end property and CAT claims, achieving a 95% on-time resolution rate.
- Performed Xactimate damage assessments daily, improving estimate accuracy and reducing disputes.
- Negotiated settlements and coordinated with contractors/insureds to ensure accurate payouts and timely repairs.
- Improved policyholder satisfaction through empathetic, solution-driven communication.
- Collaborated with contractors and vendors to facilitate timely repairs and restoration services for clients.
- Mentored junior adjusters on best practices for evaluating claims and managing customer relations.
Staff Property Adjuster
USAA Insurance
San Antonio, TX
12.2022 - 08.2023
- Handled full lifecycle property and CAT claims; maintained a 95% on-time resolution rate.
- Investigated coverage issues and processed supplemental to ensure fair, accurate payouts.
- Utilized Xactimate to prepare estimates that reduced claim rework and improved accuracy.
- Delivered high-touch customer service, increasing policyholder satisfaction.
- Conducted thorough inspections to assess property damage and determine appropriate claim resolutions.
- Evaluated policy coverage and ensured compliance with company standards during claims processing.
- Evaluated property damage claims to determine coverage and settlement amounts.
- Collaborated with contractors and policyholders to assess repair estimates and timelines.
Inside Property Adjuster
Pilot Catastrophe
Mobile, AL
09.2019 - 09.2022
- Resolved 40–50 ALE, CAT, and supplemental claims per week; reduced average claim cycle by 10 days.
- Cut reopened claims by 15% via clear coverage documentation and proactive negotiations.
- Coordinated with contractors and insureds to expedite repairs and accurate payouts; consistently top performer for accuracy and compliance.
- Evaluated property damage claims to determine validity and coverage based on policy guidelines.
- Collaborated with insured parties and contractors to facilitate efficient claim resolution processes.
Customer Service Representative
Catastrophe Management Solutions
Mobile, AL
01.2017 - 09.2019
- Supported adjusters during major disasters, handling 50+ FNOL calls/day with 99% accuracy in claim entries.
- Researched prior losses and prepared documentation that improved adjuster efficiency by 20%.
- Provided empathetic support to policyholders during high-stress events.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed claims efficiently, ensuring timely resolution and customer satisfaction.
Education
High School Diploma -
Stanford Chirstian Academy
Mobile, AL07-2017
Skills
- Claims investigation
- Estimating repair costs
- Damage assessment
- Property inspection
- Xactimate estimation & damage assessment
- Policy coverage analysis & dispute resolution
- ALE & supplemental expense processing
- Claim documentation & compliance
- Customer advocacy & stakeholder coordination
- Fraud identification & risk mitigation
- NextGen, Microsoft Office
Timeline
Staff Property Adjuster
Progressive Insurance
09.2023 - 12.2024
Staff Property Adjuster
USAA Insurance
12.2022 - 08.2023
Inside Property Adjuster
Pilot Catastrophe
09.2019 - 09.2022
Customer Service Representative
Catastrophe Management Solutions
01.2017 - 09.2019
High School Diploma -
Stanford Chirstian Academy