- Enjoy hobbies that combine physical activity with outdoor exploration.
- I participate in various sports activities for physical activity, camaraderie, and personal growth.
- Personal Development and Self-Improvement
- Cooking with friends and family
- Making stamps, drawing, and painting
Hi, I’m
Hannah Hiser
People Ops
Columbus,OH
Summary
Detail-oriented and systems-driven People Operations Specialist with 5+ years of experience managing onboarding, HRIS administration, benefit coordination, and cross-functional collaboration in fast-paced environments. Proven track record of leading global onboarding workflows, evaluating and implementing HRIS systems, and driving process improvements across People, IT, and Payroll teams. Passionate about enhancing employee experience through exceptional onboarding and continuous operational enhancements.
Overview
7
years of professional experience
Work History
Kraken Digital Asset Exchange
Onboarding Specialist
03.2024 - 04.2025
Job overview
- Led end-to-end onboarding operations for U.S. and international hires, including screenings, background checks, I-9s, ID verification, and EOR onboarding.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Developed and executed “rapid hire” and “hush-hush” onboarding workflows in coordination with senior stakeholders including the CEO and executive leadership.
- Designed and rolled out global onboarding communications, improving clarity and accessibility for multi-country hires.
- Managed equipment logistics, including shipping, returns, and local purchase approvals across global regions.
- Owned the onboarding tech stack transition from Airtable to Jira, streamlining tracking and automating handoffs between HR, IT, and Payroll.
- Conducted manager trainings and live new hire orientations, collaborating with SMEs to deliver a seamless employee experience.
- Updated onboarding processes in Confluence, increasing documentation engagement and cross-functional transparency.
- Approved hires and onboarding steps through Workday and ADP, ensuring compliance and audit readiness.
- Collaborated closely with Legal, Payroll, and Talent Acquisition Operations on contract reviews (contractors, EOR, and fixed-term employees).
Kangaroo Journeys
Administrative Coordinator
04.2023 - 03.2024
Job overview
- Oversaw full-cycle onboarding and offboarding, maintaining 100% accuracy in employee files and HR audits.
- Managed payroll execution and benefits operations, including renewals and QLEs.
- Spearheaded the evaluation and implementation of a new HRIS system, coordinating vendor demos, assessing platform features, and aligning system capabilities with business needs.
- Submitted claims and resolved billing issues for ABA services, working directly with providers, families, and insurance to reprocess denials.
- Handled monthly invoicing and benefits audits to ensure compliance and up-to-date enrollments.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
Kraken Digital Asset Exchange
Onboarding Specialist
04.2022 - 03.2023
Job overview
- Delivered a seamless global onboarding experience by coordinating pre-hire logistics, virtual orientation sessions, and stakeholder communication across departments.
- Served as the primary point of contact for new hires in HR, Security, and IT, resolving onboarding questions and escalations in collaboration with the Recruiting team.
- Managed I-9 verification and documentation through TriNet, ensuring compliance with federal requirements.
- Facilitated and presented virtual new hire orientation and training sessions, providing engaging and consistent onboarding experiences.
- Maintained detailed onboarding trackers and training completion records; generated and shared onboarding reports with managers and key stakeholders.
- Partnered with Compliance to design and implement a new system for tracking training requirements and audit readiness.
- Coordinated with IT and Security teams to ensure timely delivery and setup of equipment for all new hires based on role and location.
- Contributed to project management efforts for process improvements, including integration and implementation of new onboarding procedures.
- Ensured documentation accuracy across worker types and regions, including training content, agreements, and role-specific materials.
- Authored onboarding communications and developed user-friendly guides to support a consistent and self-sufficient onboarding process.
- Participated in special projects and cross-functional initiatives as assigned, contributing to scalable improvements in People Operations.
Kadiant (previously Pathfinder Progress)
Center Coordinator
12.2019 - 04.2022
Job overview
- Served as the central point of contact for all Ohio-based staff, addressing a wide range of operational and People-related needs including HR inquiries, IT coordination, maintenance requests, and scheduling adjustments.
- Partnered with People Operations on key HR processes such as onboarding, offboarding, LOA tracking, employee file management, data entry, fingerprinting, and employee relations support, ensuring timely and compliant execution.
- Assisted the Training and Compliance teams with orientation delivery, attendance tracking, learning management system (LMS) oversight, and adherence to state and federal regulatory requirements (DODD).
- Maintained up-to-date credentialing records for clinical staff by tracking license expiration dates, managing renewal communications, facilitating competency assessments, and auditing internal databases against BACB standards.
- Supported records management by organizing, updating, and securing both electronic and physical personnel documentation in accordance with privacy and audit-readiness standards.
- Led improvements to daily clinic operations by creating standardized forms, managing regional scheduling systems, and streamlining workflows to enhance communication and resource planning.
- Coordinated with cross-functional teams (IT, Safety, and Operations) to ensure accurate equipment provisioning, health and safety compliance, and resource availability for all team members.
- Produced and distributed internal newsletters and training materials to promote safety protocols, policy updates, and employee engagement across the region..
Pathfinder Progress
Lead Administrative Assistant
02.2018 - 12.2019
Job overview
- Processed and submitted corrected insurance claims for major payers (e.g., OSU, Cigna, Optum, UHCSS), and conducted quarterly accounts receivable audits to investigate and resolve unpaid claims.
- Verified client insurance benefits, coordinated intake scheduling, and maintained accurate and up-to-date client records in compliance with confidentiality standards.
- Executed biweekly payroll processing for all Ohio employees, conducted payroll audits to ensure accuracy, and assisted in training new Payroll Processors on procedures and compliance.
- Maintained complete and compliant HR personnel files, conducted regular audits of employee records, and supported HR leadership with documentation for audits and reporting.
- Managed employee benefits communication, tracking enrollments, terminations, and changes to benefit plan participation in coordination with plan administrators.
- Led pre-employment screening processes, including background checks, credential and education verification, and reference checks, ensuring a compliant and timely onboarding process.
- Oversaw daily administrative operations and provided direct support to the HR Manager on a wide range of tasks including policy implementation, data entry, and special projects.
Education
Ohio UniversityAthens, OH
01-2015
Skills
Global Onboarding & Offboarding (EOR, Contractors, Fixed-Term)
Interests
Timeline
Onboarding Specialist
Kraken Digital Asset Exchange
03.2024 - 04.2025
Administrative Coordinator
Kangaroo Journeys
04.2023 - 03.2024
Onboarding Specialist
Kraken Digital Asset Exchange
04.2022 - 03.2023
Center Coordinator
Kadiant (previously Pathfinder Progress)
12.2019 - 04.2022
Lead Administrative Assistant
Pathfinder Progress
02.2018 - 12.2019
Ohio University
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