Hannah Holdiness
Carriere,MS
Summary
Dynamic professional with extensive experience in customer service and team management, notably at Proshine Commercial Washing LLC. Proven ability to enhance operational efficiency and foster team collaboration. Skilled in problem-solving and payment processing, consistently achieving high customer satisfaction through effective service prioritization and attention to detail.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Waitress
Airport Grocery
02.2022 - 11.2025
- Provided excellent customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Assisted with menu recommendations, enhancing guest dining experience through knowledgeable suggestions.
- Managed cash register operations, accurately processing transactions and maintaining balanced till.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Adapted quickly to changing priorities during peak hours, improving overall service efficiency.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Manager
Proshine Commercial Washing LLC
Greenville, MS
02.2023 - 07.2025
- Oversaw daily operations ensuring compliance with safety regulations and quality standards.
- Managed inventory levels, ensuring materials availability for uninterrupted production processes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed time efficiently in order to complete all tasks within deadlines.
Manager
R3 Fabrication
Greenville, MS
05.2021 - 01.2023
- Oversaw daily operations to ensure production efficiency and quality standards.
- Streamlined workflows by implementing process improvements in fabrication techniques.
- Mentored team members, fostering skill development and enhancing performance metrics.
- Coordinated with cross-functional teams to align project goals and timelines effectively.
- Accomplished multiple tasks within established timeframes.
Education
Graduate Certificate - Cosmetology
Academy of Hair Design
Grenada, MS07.2025
Associate of Applied Science - General Studies
Mississippi Delta Community College
Moorhead, MS05.2024
High School Diploma -
Deer Creek School
Arcola, MS05.2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Hospitality service expertise
- Handling complaints
- Payment processing
- Service prioritization
- Attention to detail
- Decision-making
- Cleanliness
- Complex Problem-solving
Timeline
Manager
Proshine Commercial Washing LLC
02.2023 - 07.2025
Waitress
Airport Grocery
02.2022 - 11.2025
Manager
R3 Fabrication
05.2021 - 01.2023
Graduate Certificate - Cosmetology
Academy of Hair Design
Associate of Applied Science - General Studies
Mississippi Delta Community College
High School Diploma -
Deer Creek School