Hannah Hollinshead
Springfield ,IL
Summary
Professional with strong organization and time management skills, honed at Springfield Clinic as a Receptionist. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Experienced in data entry and maintaining accurate client records, ensuring a seamless experience for clients and staff alike.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Springfield Clinic
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Did pre-certification for patients insurances for radiology imaging
Server
Top Cats
11.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Dental Assistant
Tuthmvr Orthodontist
03.2021 - 11.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Certificate - Dental Assistant
Midwest Technical Institute
Springfield,IL03.2021
Diploma -
Williamsville Highschool
Williamsville, IL05.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
Timeline
Receptionist
Springfield Clinic
11.2024 - Current
Dental Assistant
Tuthmvr Orthodontist
03.2021 - 11.2024
Server
Top Cats
11.2019 - Current
Certificate - Dental Assistant
Midwest Technical Institute
Diploma -
Williamsville Highschool
Similar Profiles
Lauren BartoLauren Barto
ARD Registered Nurse at SPRINGFIELD CLINICARD Registered Nurse at SPRINGFIELD CLINIC
Caitlyn FoxCaitlyn Fox
Advanced Practice Registered Nurse at Springfield ClinicAdvanced Practice Registered Nurse at Springfield Clinic
Michelle MasonMichelle Mason
LPN Office Nurse at Springfield ClinicLPN Office Nurse at Springfield Clinic
Christina GuerreroChristina Guerrero
Housekeeping and Laundry Attendant at Ehrhardt HospitalityHousekeeping and Laundry Attendant at Ehrhardt Hospitality
WILLIAM REIDWILLIAM REID
Property Manager at Capitol PlazaProperty Manager at Capitol Plaza