Rose Neff
Summary
Detail-oriented team player with strong organizational and leadership skills. Ability to manage multiple priorities in a fast paced setting. Dedicated to teamwork and promoting an uplifting work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Counselor
Springfield Clinic
02.2024 - Current
- Assisted patients in understanding financial options and benefits available through clinic services.
- Liaison for the physician’s office and revenue cycle.
- Provided support in completing financial assistance applications and documentation for patients.
- Create good faith estimates for uninsured patients.
- Educated patients on insurance coverage, billing processes, and payment plans to improve understanding.
- Collaborated with healthcare providers to ensure accurate financial information was communicated to patients.
Customer Service Representative
Springfield Clinic
08.2023 - 02.2024
- Handle customer inquiries over the phone courteously and professionally.
- Actively listen to customers, handle concerns and escalate major issues to my managers.
- Update account information and take payments to maintain customer records.
- Create and filter surgery reports daily for uninsured and out of network patients within our clinic.
- Reach out to patients daily to offer different payment options and explain estimated costs.
- Create and send forms to patients to ensure they are getting billed correctly and have provided information/estimates on file.
Shift Supervisor
Starbucks
03.2019 - 08.2023
- Trained new employees with encouraging, respectful reinforcement while communicating clear expectations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted and received change orders on a weekly basis
- Enforced company policies and regulations with employees.
- Delegated daily tasks and responsibilities to take advantage of individual abilities and meet expected demands.
- Elevated customer loyalty with strong communication abilities.
- Managed inventory and ordered supplies to keep location well stocked.
- Assisted in leading store meetings using engaging topics and team building exercises.
Cake Decorator
Smallcakes Cupcakery & Creamery
02.2018 - 03.2020
- Designed specialty cupcakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing tools, utensils, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Arts -
Lincoln Land Community College
Springfield, IL05.2020
High School Diploma -
Rochester High School
Rochester, IL05.2018
Skills
- Efficient Time Management
- Project Development and Execution
- Strategic Planning
- Experienced Trainer
Certification
- Manager Food Handlers License
- Schooling Through Arizona State University to become the first official "Coffee Master" in our district at Starbucks.
Timeline
Financial Counselor
Springfield Clinic
02.2024 - Current
Customer Service Representative
Springfield Clinic
08.2023 - 02.2024
Shift Supervisor
Starbucks
03.2019 - 08.2023
Cake Decorator
Smallcakes Cupcakery & Creamery
02.2018 - 03.2020
Associate of Arts -
Lincoln Land Community College
High School Diploma -
Rochester High School