Thomas Garst
Springfield
Summary
Dynamic Patient Access Specialist with extensive experience at Springfield Clinic, excelling in appointment scheduling and insurance verification. Recognized for exceptional communication skills and a commitment to patient confidentiality, I effectively streamlined processes, enhancing patient flow and satisfaction while training new staff on best practices.
Overview
1
1
year of professional experience
Work History
Patient Access Specialist
Springfield Clinic
05.2024 - Current
- Facilitated patient check-in and registration processes, ensuring accuracy of information entered into electronic systems.
- Coordinated insurance verification and pre-authorization procedures to streamline patient access to care.
- Assisted patients in understanding their financial responsibilities and available payment options.
- Managed scheduling of appointments, optimizing clinic workflow for efficient patient flow.
- Trained new staff on clinic policies and patient access protocols for consistent service delivery.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Education
Bachelor of Science - Biology
University of Iowa
Iowa City, IA05-2029
High School Diploma -
Sacred-Heart Griffin
Springfield, IL05-2025
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
Accomplishments
- Achieved credibility and excellence while collecting co-pays by completing a spreadsheet with accuracy and efficiency.
Timeline
Patient Access Specialist
Springfield Clinic
05.2024 - Current
Bachelor of Science - Biology
University of Iowa
High School Diploma -
Sacred-Heart Griffin