Hannah Holloway
Montclair,NJ
Summary
Reliable and professional undergraduate student with experience in customer service, front-desk operations, and community engagement. Skilled in maintaining a safe, welcoming, and inclusive environment while managing multiple responsibilities and adhering to policies and confidentiality standards. Demonstrated ability to work independently, handle conflicts calmly, and support diverse communities.
Overview
5
5
years of professional experience
Work History
Waitress & Shift Manager
Fast Break Sports Lounge
Paterson, Nj
05.2025 - Current
- Supervised daily operations, coordinated staff responsibilities, and trained new team members on service protocols to enhance team effectiveness.
- Delivered professional customer service in fast-paced environment, resolving issues calmly and maintaining welcoming atmosphere.
- Oversaw food and beverage orders, guaranteeing timely delivery and guest satisfaction.
- Managed cash handling, point-of-sale transactions, and ensured accurate record-keeping.
- Assisted with inventory management, tracking supplies to reduce waste and optimize costs.
- Provided attentive service during busy hours during late-night and weekend shifts to provide consistent service.
Childcare Provider
Tiniest Footprints Early Learning Childcare Center
Clifton, New Jersey
03.2021 - 12.2023
- Developed and implemented age-appropriate learning activities to enhance cognitive skills.
- Supervised daily activities to ensure children's safety and well-being.
- Fostered positive relationships with children, parents, and staff to promote a nurturing environment.
- Maintained a safe, structured, and welcoming environment for children and families
Education
Bachelor of Science - Biology
Montclair State University
Montclair, NJBiology Social Justice Minor
St. John's University
Jamaica, New York, NYSkills
- Customer service and front desk communication
- Policy enforcement & confidentiality
- Accurate record-keeping & attention to detail
- Ability to work independently, overnight, and weekend shifts
- Professional phone and in-person etiquette
- Conflict resolution & problem-solving
- Time management & multitasking
Affiliations
Queens Public Library - Cyber Center
Checked patrons into computer stations while verifying eligibility and following access guidelines
• Assisted users with basic computer troubleshooting
• Monitored computer lab activity to ensure appropriate use, safety, and policy compliance
• Provided courteous customer service to individuals from diverse backgrounds
• Remained attentive and engaged while managing multiple users and requests
Checked patrons into computer stations while verifying eligibility and following access guidelines
• Assisted users with basic computer troubleshooting
• Monitored computer lab activity to ensure appropriate use, safety, and policy compliance
• Provided courteous customer service to individuals from diverse backgrounds
• Remained attentive and engaged while managing multiple users and requests
Timeline
Waitress & Shift Manager
Fast Break Sports Lounge
05.2025 - Current
Childcare Provider
Tiniest Footprints Early Learning Childcare Center
03.2021 - 12.2023
Bachelor of Science - Biology
Montclair State University
Biology Social Justice Minor
St. John's University