Hannah Holt
Coppell
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Sephora. Proven ability to enhance guest engagement and drive sales through personalized consultations. Strong work ethic and cash handling expertise contribute to a seamless service experience, fostering lasting relationships and repeat business. Committed to maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Golf Clubs at the Tribute
11.2024 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/ Bartender
Tricky Fish
10.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Licensed Beauty Advisor
Sephora
05.2023 - 02.2024
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
Seasonal Beauty Advisor
Ulta Beauty Inc.
11.2021 - 12.2021
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Licensed Esthetician - Esthetics
Ogle School
TX01.2023
High School Diploma -
Flower Mound High School
Flower Mound, TX05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales experience
Certification
Esthetics License
Timeline
Server/ Bartender
Golf Clubs at the Tribute
11.2024 - Current
Server/ Bartender
Tricky Fish
10.2023 - 11.2024
Licensed Beauty Advisor
Sephora
05.2023 - 02.2024
Seasonal Beauty Advisor
Ulta Beauty Inc.
11.2021 - 12.2021
Licensed Esthetician - Esthetics
Ogle School
High School Diploma -
Flower Mound High School
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