Hannah Hooper
Grandville,MI
Summary
Passionate and creative individual with talent for producing visually appealing and delicious baked goods. Along with efficient time management and accommodating customer service. Equally impactful skills in caring for those in need with friendly, patient, and helpful resources.
Overview
4
4
years of professional experience
Work History
Baker
Monica's Gourmet Cookies
02.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens, and packaging machines.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Trained and supervised new employees on bakery operations and procedures.
- Assisted in shipping cookies with tasks including, printing labels, and managing money input and output.
- Designed and implemented signage for current and specialty cookie pricing.
- Photography for seasonal cookies in support of main website.
In-Home Senior Caregiver
Family
06.2022 - Current
- Assisted clients in meeting medical appointments and other engagements promptly through reliable transportation services coordination.
- Fostered social engagement among seniors through meaningful conversations and shared activities, decreasing feelings of isolation.
- Managed household tasks efficiently while maintaining a clean living environment for the seniors.
- Promoted wellness by assisting with daily activities such as bathing, dressing, grooming, and medication management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped keep house interior along with yard clean and organized.
Dog Pet Sitter
Family/ Friends
03.2021 - Current
- Maintained a safe and comfortable environment for dogs, ensuring proper exercise, feeding, and playtime routines.
- Maintained a clean and organized workspace for dog care activities, ensuring the health and safety of all pets involved.
- Provided overnight pet sitting services, ensuring the comfort and security of both the dog and home.
- Handled various breeds of dogs with differing temperaments and needs, adapting care strategies accordingly.
- Transported dogs to veterinarian appointments or grooming sessions when requested by clients.
- Prepared food and water following instructions from pet owners.
- Gave medication to pets following guidelines from owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Shipt Shopper
Shipt
05.2023 - 08.2023
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Streamlined order processing for faster delivery times by effectively prioritizing tasks.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
- Expanded store knowledge to efficiently locate items, saving time and ensuring accurate order fulfillment.
- Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.
Education
Bachelor of Arts - Art And Design
Northern Michigan University
1401 Presque Isle Ave, Marquette, MI 49855High School Diploma -
Grandville High School
4700 Canal Ave SW, Grandville, MI 4941805-2023
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Time management
- Opening and closing duties
- Cash register operation
- Patient assistance
Timeline
Baker
Monica's Gourmet Cookies
02.2024 - Current
Shipt Shopper
Shipt
05.2023 - 08.2023
In-Home Senior Caregiver
Family
06.2022 - Current
Dog Pet Sitter
Family/ Friends
03.2021 - Current
Bachelor of Arts - Art And Design
Northern Michigan University
High School Diploma -
Grandville High School
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