Hannah Hubbard
Huntsville
Summary
Resourceful IT Support Specialist specializing in troubleshooting, customer service, and ticket management. Enhances office efficiency and fosters effective team communication. Thrives in fast-paced environments to meet deadlines while delivering high-quality support. Seeking full-time role that offers professional challenges and opportunities for growth.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Texas Department Of Criminal Justice
03.2025 - Current
- Provided technical support for software and hardware issues, ensuring efficient operations within the department.
- Assisted in troubleshooting network connectivity problems, enhancing communication among staff members.
- Documented and updated user manuals and SOPs for multiple positions in the department.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions for POS systems.
- Responded to customer inquiries and provided technical assistance over the phone, email, and in person.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Managed inventory of IT equipment and supplies, ensuring availability for seamless operations within the department.
- Used ticketing systems to manage and process support actions and requests.
- Maintained a professional atmosphere within the office setting through effective communication skills.
- Ensured confidentiality of sensitive documents through proper storage methods, adhering to privacy policies, and restricting access to control implementation.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Used POS system to enter orders, process payments, and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Fostered a culture of continuous improvement by suggesting and implementing process enhancements.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Clerk 3
Texas Department Of Criminal Justice
12.2024 - 03.2025
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods, adhering to privacy policies, and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Learned duties for various positions and provided backup at key times.
- Documented and updated user manual and SOP for the position.
Clerk II
Texas Department of Criminal Justice
09.2023 - 12.2024
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Coordinated communication between departments to streamline workflow efficiency.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods, adhering to privacy policies, and restricting access to control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Optimized office space usage, arranging workstations to maximize productivity.
- Improved response times to customer inquiries, implementing a new filing system for quicker access to information.
- Fostered a culture of continuous improvement by suggesting and implementing process enhancements.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Cross-Trained and learned duties for IT Help Desk Support and Desktop Support.
- Trained new staff on system usage and operational protocols.
Customer Service Cashier
Chick Fil A
02.2022 - 08.2023
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through meticulous reconciliation efforts.
- Collaborated with team members to streamline checkout processes during peak hours.
- Enhanced customer experience by promoting menu items and special offers effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Customer Service Cashier
Fresh Donuts
08.2021 - 02.2022
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer balances through meticulous reconciliation efforts.
- Assisted in training new cashiers on operational procedures and best practices.
- Ensured compliance with health and safety regulations within the service area.
- Resolved customer complaints and maintained clean and tidy a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.ore.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Collaborated with team members to maintain smooth operations during peak hours.
- Enhanced customer experience by providing prompt and accurate transactions.
Lifeguard (Part Time Summer Job)
Carolina Creek Christian Camps
06.2021 - 08.2021
- Monitored pool area to ensure guest safety and compliance with regulations.
- Evaluated swimming abilities of campers, providing guidance for skill improvement and safe participation.
- Attentively monitored safety of guests in and around swimming pool.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Home-based Learning
HuntsvilleSkills
- IT support, remote support, ticket management
- Troubleshooting network issues, hardware issues, and software issues
- Hardware troubleshooting and configuration
- Microsoft Windows: Office, Outlook, Excel, Word, Powerpoint
- Technical documents comprehension
- Customer service
- Analytical thinking
- Active listening
- Problem-solving, complaint resolution
- Collaborative team player
- Security protocols
- Data entry
Timeline
IT Support Specialist
Texas Department Of Criminal Justice
03.2025 - Current
Clerk 3
Texas Department Of Criminal Justice
12.2024 - 03.2025
Clerk II
Texas Department of Criminal Justice
09.2023 - 12.2024
Customer Service Cashier
Chick Fil A
02.2022 - 08.2023
Customer Service Cashier
Fresh Donuts
08.2021 - 02.2022
Lifeguard (Part Time Summer Job)
Carolina Creek Christian Camps
06.2021 - 08.2021
High School Diploma -
Home-based Learning