Hannah Hunt
LaFayette,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Retail Account Representative
McKee Foods Corporation
05.2023 - Current
- Enhanced team performance with regular coaching sessions, sharing best practices, and setting clear expectations.
- Utilized data-driven approaches to customize marketing materials for maximum impact on prospective clients.
- Identified areas for process improvement within the retail space resulting in better operational efficiency.
- Mitigated potential conflicts through proactive issue resolution, maintaining high levels of customer satisfaction and loyalty.
- Strengthened relationships with key clients through regular communication and follow-up on outstanding issues.
- Leveraged extensive product knowledge to educate customers on relevant offerings tailored to their specific needs or preferences.
- Increased customer satisfaction by providing exceptional service and promptly addressing their concerns.
- Cultivated a positive store environment that encouraged teamwork, open communication, and continuous improvement initiatives.
Consumer Affairs Representative
McKee Foods Corporation
07.2022 - 05.2023
- Utilized specialized software tools for efficient tracking and management of consumer cases, expediting issue resolution processes.
- Monitored complaint activity and offered suggestions to company authorities to modify existing processes based upon pattern and related analyses.
- Educated consumers on product usage and features, increasing confidence in the company''s offerings.
- Successfully defused tense customer interactions by demonstrating empathy, understanding, and genuine commitment to problem resolution.
- Received, processed, monitored and reported complaints involving product defects and product-related patient events.
- Maintained detailed records of consumer interactions to track trends and inform future training initiatives, improving overall service quality.
- Contributed to the development of new policies and procedures for managing consumer affairs, enhancing company reputation as an industry leader in customer service.
- Managed high-stress situations calmly and professionally while maintaining a solution-oriented mindset towards problem resolution.
Line Lead
McKee Foods-Ooltewah, TN
06.2016 - 07.2022
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Increased employee morale by fostering a positive work environment through effective communication and constructive feedback.
Administrative Assistant
Summit Service-Ooltewah, TN
08.2015 - 06.2016
Education
Bachelor of Science in Business Management -
Tennessee Wesleyan College
Athens, TN04.2024
High School Diploma -
Ooltewah High School
Ooltewah, TN05.2014
Skills
- Microsoft Office (2 years)
- Microsoft Word (5 years)
- Excel (5 years)
- Scheduling (1 year)
- Organizational Skills (4 years)
- Administrative Experience
- Retail Sales
- Customer Service
- Customer Relations
- Product and service knowledge
- Staff Training
Timeline
Retail Account Representative
McKee Foods Corporation
05.2023 - Current
Consumer Affairs Representative
McKee Foods Corporation
07.2022 - 05.2023
Line Lead
McKee Foods-Ooltewah, TN
06.2016 - 07.2022
Administrative Assistant
Summit Service-Ooltewah, TN
08.2015 - 06.2016
Bachelor of Science in Business Management -
Tennessee Wesleyan College
High School Diploma -
Ooltewah High School
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