Hannah Hurst
Metairie,LA
Summary
Results-oriented manager with over four years in hospitality and management. Skilled in conflict resolution, staff management, and relationship building to enhance collaboration and service delivery. Experienced in developing marketing strategies and optimizing cost management to boost brand visibility and profitability.
Overview
7
7
years of professional experience
Work History
FOH Manager/Server/General Manager
Reginelli's Pizzeria
New Orleans, LA
03.2019 - 03.2024
- Oversaw daily operations, ensuring high-quality food service and customer satisfaction.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Managed staff scheduling, employee reviews, and training optimizing team performance and efficiency while overseeing
- Implemented budget and inventory control systems, reducing waste and improving cost management.
- Developed marketing strategies to increase local brand awareness and drive sales growth.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Hospitality/Box Office
Republic
New Orleans, LA
10.2022 - 02.2024
- Worked flexible hours across night, weekend, and holiday shifts.
- Collaborated with artists to understand needs and preferences for event participation.
- Assisted in organizing artist showcases, ensuring seamless execution and positive experiences.
- Managed guest lists for exclusive events, ensuring smooth entry procedures for attendees while promoting an organized atmosphere.
Hospitality
Rabbit Hole
New Orleans, LA
01.2023 - 02.2024
- Ensured smooth day-of-event logistics by overseeing load-ins, sound checks, and artist hospitality requirements.
- Established positive relationships with artists, collectors, and vendors, enhancing gallery reputation within the industry.
- Cultivated relationships with artists to enhance collaboration and engagement with brand initiatives.
- Managed artist onboarding processes, ensuring seamless integration into promotional campaigns and events.
Bartender Shift Manager
Ugly Dog Saloon
New Orleans, LA
11.2024 - 04.2025
- Trained and mentored new staff on cocktail preparation and customer service standards.
- Developed seasonal drink menus, enhancing customer experience and increasing sales volume.
- Managed inventory levels, reducing waste through effective stock control practices.
- Supervised bar operations, ensuring compliance with safety and health regulations.
Artist/Merchandise Manager
ICP
New Orleans, LA
10.2025 - 12.2025
- Managed artist schedules and coordinated logistics for events, ensuring seamless execution of performances.
- Directed artist promotion strategies to enhance visibility and engagement across multiple platforms.
- Cultivated relationships with industry stakeholders to facilitate collaboration and partnership opportunities.
- Developed marketing materials that effectively communicated brand messaging and aligned with artist identity.
- Managed vendor relationships, negotiating contracts to secure favorable terms and improve service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Bartender
Favela Chic
New Orleans, LA
09.2024 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of bar area, complying with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
Mount Carmel Academy
New Orleans, LA12-2018
Bachelor - Psychology
University of New Orleans
New Orleans, LASkills
- Operations management
- Team leadership
- Quality control
- Service excellence
- Guest relations
- Conflict resolution
- Detail orientation
- Flexible and adaptable
Timeline
Artist/Merchandise Manager
ICP
10.2025 - 12.2025
Bartender Shift Manager
Ugly Dog Saloon
11.2024 - 04.2025
Bartender
Favela Chic
09.2024 - 02.2025
Hospitality
Rabbit Hole
01.2023 - 02.2024
Hospitality/Box Office
Republic
10.2022 - 02.2024
FOH Manager/Server/General Manager
Reginelli's Pizzeria
03.2019 - 03.2024
Bachelor - Psychology
University of New Orleans
High School Diploma -
Mount Carmel Academy