- Reading
- I participate in a variety of outdoor recreational activities
- Hiking
- Camping
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Volunteer Travel
- Personal Development and Self-Improvement
Hannah Irwin
Galena,OH
Summary
Skilled in customer service, order accuracy, maintaining a positive atmosphere, and seeking to contribute to a high-performing team. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving overall customer satisfaction Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
Madewell
01.2023 - Current
- Provided exceptional customer service, resulting in high customer satisfaction and retention
- Resolved customer complaints effectively, turning negative experiences into positive outcomes
Nurses Aide (PCA)
Willowbrooke
01.2023 - 05.2024
- Assisted with daily activities of living for patients, including bathing and dressing
- Provided emotional support and companionship to patients
- Helped with meal preparation and feeding for those unable to feed themselves
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Supported needs of 8+ residents under care.
Secretary
Booher Family Chiropractic
01.2022 - 12.2022
- Oversaw document filing, record keeping, and database management with accuracy
- Answered phone calls
- Handled cash payments
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Nurses Aide (PCA)
The Inn at Olentangy Trail
08.2022 - 09.2022
- Assisted patients with activities of daily living such as bathing, dressing, and feeding
- Provided emotional support to patients and their families during difficult times
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Supported needs of 8+ residents under care.
Education
BA - PSYCHOLOGY
The Ohio State Univeristy
Columbus, Ohio11-2027
HIGH SCHOOL DIPLOMA -
Olentangy Berlin High School
Delaware, Ohio01.2023
Skills
- Customer service
- Time management
- Problem-solving
- Multitasking
- Organization
- Communication
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Conflict resolution
Personal Information
- Date of Birth: 05/10/05
- Nationality: American
Interests
Timeline
Sales Associate
Madewell
01.2023 - Current
Nurses Aide (PCA)
Willowbrooke
01.2023 - 05.2024
Nurses Aide (PCA)
The Inn at Olentangy Trail
08.2022 - 09.2022
Secretary
Booher Family Chiropractic
01.2022 - 12.2022
HIGH SCHOOL DIPLOMA -
Olentangy Berlin High School
BA - PSYCHOLOGY
The Ohio State Univeristy
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