Hannah Jacobsen
Orem
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
4
4
years of professional experience
Work History
Team Member
Baskin Robins
Orem, UT
01.2026 - Current
- Delivered exceptional customer service by efficiently taking orders and managing transactions.
- Maintained cleanliness and organization in food preparation and service areas to ensure compliance with health standards.
- Assisted in inventory management by restocking supplies and monitoring product freshness regularly.
- Trained new team members on operational procedures and customer interaction techniques to enhance team performance.
- Collaborated with team members to streamline workflow during peak hours, improving overall service speed.
- Implemented quality control measures for ice cream production, enhancing consistency in product offerings.
- Received positive customer feedback for maintaining friendly atmosphere and responding promptly to inquiries.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
Summer Camp Teacher
Starry Gardens Montusauri School
06.2025 - 08.2025
- Worked with children ages 2-11
- Worked well with coworkers to plan lessons and activities
- Was able to quickly adapt to many different situations
- Talked with parents everyday about their children
Cashier
Lees Marketplace
11.2022 - 04.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Employee
Quench It
06.2022 - 09.2022
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Education
High School Diploma - Special Needs Education
Utah Valley University
01-2029
High School Diploma -
Wasatch High School
Heber, UT05-2025
Skills
- Costumer Service
- Friendly
- Cash Handling
- Phone Etiquette
- Good Adapter
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Cash handling
- Cleaning
- Leadership qualities
LANGUAGES
English: Fluent
ASL: Intermediate
Spanish: Basics
Timeline
Team Member
Baskin Robins
01.2026 - Current
Summer Camp Teacher
Starry Gardens Montusauri School
06.2025 - 08.2025
Cashier
Lees Marketplace
11.2022 - 04.2025
Employee
Quench It
06.2022 - 09.2022
High School Diploma - Special Needs Education
Utah Valley University
High School Diploma -
Wasatch High School