Hannah Jacquay
Draft Taproom & Coffee
Fort Wayne,IN
6
years of professional experience
Experienced in team leadership, customer engagement, and operational efficiency. Utilizes strategic planning and staff management to ensure smooth daily operations. Equipped with strong problem-solving and strategic planning skills. Solid background working in the customer service industry, management, correctional field, and working with animals.
Work History
Assistant Manager
5 Months- Leads staff training programs to enhance team performance and customer service standards.
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Manages inventory control, optimizing stock levels and reducing waste.
Taproom Manager
3 Years 4 Months- Supervise both kitchen and wait staff, providing necessary feedback.
- Implements efficient scheduling practices to maximize staff productivity while minimizing labor costs.
- Monitors cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
8 Months- Ensured optimal guest experience by seating guests, taking orders, and removing dinnerware promptly.
- Ensured maintenance of food hygiene in accordance with local and federal guidelines.
- Delivered exceptional customer service in fast-paced environment.
Data Entry Clerk/Pass Investigator
1 Year 11 Months- Collected weekly schedules from all residential clients and entered them in correctly and efficiently.
- Input correct data from new clients into Supervised Release System database such as sentencing information and no contact orders.
- Approved or denied client’s weekly pass requests based off accuracy and per policy.
Education
Associate of Science - Psychology
Skills
Data entry & record-keeping
Team leadership
Decision-making
Conflict de-escalation
5+ years in management
4+ years working with animals
Timeline
Assistant Manager
Two-EE's Winery
03.2026 - CurrentRead More
Taproom Manager
Draft Taproom & Coffee
04.2023 - CurrentRead More
Server
Smokey Bones
08.2022 - 04.2023Read More
Data Entry Clerk/Pass Investigator
Allen County Community Corrections
09.2020 - 08.2022Read More
Ivy Tech Community College
Associate of Science from Psychology
Read More